Implementation Project Manager - Ostro

Summary

Veeva Systems is a mission-driven organization that provides industry cloud solutions for life sciences companies, with Ostro focused on AI-powered brand engagement. The Implementation Project Manager will own complex SaaS implementations from kickoff through go-live, coordinating internal teams and external clients, managing risks, configuring applications, conducting QA, and advising clients throughout launches.

Responsibilities

• End-to-End Delivery: Manage software implementation projects from kickoff to go-live, coordinating cross-functionally with internal teams (Product, Sales, Support) and external clients to ensure on-time delivery
• Risk Management: Proactively identify project risks and propose alternative solutions to keep timelines on track
• Configuration & QA: Configure client applications using a no-code flow builder, conduct quality assurance testing prior to release, and prepare annotations for MLR/PRC regulatory submissions
• Client Advisory: Maintain clear, consistent communication throughout the implementation lifecycle to guide clients through successful launches

Skills

• • Portfolio Management: 2 to 4 years of experience managing 5 to 10 concurrent SaaS implementations, using critical path analysis and risk management to keep projects on track
• • Client Management: Strong communication and organization skills used to guide clients through onboarding, manage stakeholders, and troubleshoot issues
• • Technical Comfort: Familiar with SaaS platforms and handling one-way system integrations
• • PMP certification or equivalent
• • Experience with MLR/PRC regulatory submissions and annotations in pharma or life sciences
• • Background in healthcare technology or a marketing agency
• • Experience mentoring or coaching junior project managers

Qualifications

Must Haves

• • Portfolio Management: 2 to 4 years of experience managing 5 to 10 concurrent SaaS implementations, using critical path analysis and risk management to keep projects on track
• • Client Management: Strong communication and organization skills used to guide clients through onboarding, manage stakeholders, and troubleshoot issues
• • Technical Comfort: Familiar with SaaS platforms and handling one-way system integrations

Nice to Haves

• • PMP certification or equivalent
• • Experience with MLR/PRC regulatory submissions and annotations in pharma or life sciences
• • Background in healthcare technology or a marketing agency
• • Experience mentoring or coaching junior project managers

Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program
• Work Anywhere flexibility to work from home or in the office