IT Intern

Summary

OTC Services is seeking an IT Technician Intern to join their team. In this role, you will provide on-site, in-person, and remote technical support to employees, troubleshoot hardware issues, and assist in various IT projects.

Responsibilities

• Troubleshoot issues with office hardware including printers, scanners, video conferencing equipment, and IP phones
• Deploy images to new laptops and desktops
• Create and manage employee accounts for various systems
• Utilize the helpdesk system to track, document and research solutions to problems
• Provide technical support to employees at local and remote offices via helpdesk, phone, email, remote sessions, and in-person visits
• Configure and support Android mobile devices
• Assist in ordering IT equipment and maintain inventory
• Assist with the research and implementation of IT projects
• Provide technical training to employees
• Occasionally perform job site visits to implement, maintain and support network infrastructure
• Contribute to our IT Knowledge-base through the creation of support articles

Skills

• Strong knowledge of Windows 10 and Office 365
• Must be passionate about technology
• Experience supporting printers, laptops, desktops and other technical equipment
• Excellent time management skills and the ability to prioritize tasks based on importance
• Ability to diagnose and resolve basic technical issues
• Proficiency in English
• Excellent communication skills
• Customer-oriented
• Ability to work both independently and as a team
• Valid Driver's License
• Employee will be required to complete all clearances as necessary per regulatory requirements
• Knowledge of Android mobile devices preferred
• Technical certifications are a plus

Qualifications

Must Haves

• Strong knowledge of Windows 10 and Office 365
• Must be passionate about technology
• Experience supporting printers, laptops, desktops and other technical equipment
• Excellent time management skills and the ability to prioritize tasks based on importance
• Ability to diagnose and resolve basic technical issues
• Proficiency in English
• Excellent communication skills
• Customer-oriented
• Ability to work both independently and as a team
• Valid Driver's License
• Employee will be required to complete all clearances as necessary per regulatory requirements

Nice to Haves

• Knowledge of Android mobile devices preferred
• Technical certifications are a plus

Benefits

• Supportive Mission Driven Work Environment
• Employee Assistance Program