Student Success Coach

Summary

OU Education Services is a nonprofit education technology organization that manages and expands online learning for the University of Oklahoma System. The Student Success Coach supports online students from registration through graduation by building relationships, answering questions, monitoring academic progress, and directing students to appropriate resources.

Responsibilities

• Develop understanding of OU Online programs and academic colleges
• Serve as primary contact for online students during their academic program
• Ability to establish relationships over phone, text, and email and manage student communication
• Establish self as a subject matter expert in assigned program(s) through knowledge of course sequence, custom schedules, program specific policies, and other degree requirements
• Understand the workings of the assigned institutions course registration and mapping process
• Ability to monitor program progress and provide support and guidance accordingly
• Work independently on daily task management, aligning tasks and strategies with departmental SOP
• Coordinate with Team Lead and Student Success Manager to prioritize tasks and realign efforts when needed
• Employ a consultative approach to guide and support students through their online programs
• Direct students to appropriate partner and program policies, processes, and offices as needed to resolve student concerns

Skills

• Minimum 0-2 years professional work experience
• Bachelor's degree required
• Strong interpersonal skills, team oriented and proactive
• Excellent written and verbal communication skills
• Ability to establish relationships with prospective students over phone, text and email
• Passion for education and helping people achieve their goals
• Good attitude, positive mindset, and commitment to the OUES values
• Keen interest in learning new things
• Ability to work in a fast-paced, entrepreneurial environment
• Strong analytical and problem-solving skills
• Computer literacy: MS Word, Excel, SaaS, MS Teams
• Experience in Salesforce or similar CRM, preferred

Qualifications

Must Haves

• Minimum 0-2 years professional work experience
• Bachelor's degree required
• Strong interpersonal skills, team oriented and proactive
• Excellent written and verbal communication skills
• Ability to establish relationships with prospective students over phone, text and email
• Passion for education and helping people achieve their goals
• Good attitude, positive mindset, and commitment to the OUES values
• Keen interest in learning new things
• Ability to work in a fast-paced, entrepreneurial environment
• Strong analytical and problem-solving skills
• Computer literacy: MS Word, Excel, SaaS, MS Teams

Nice to Haves

• Experience in Salesforce or similar CRM, preferred

Benefits

• 401K plan
• Unlimited PTO policy
• Hybrid Work Policy
• Community giving/volunteer program
• Wellness reimbursement
• Professional development and career growth opportunities