Epic Analyst II - Beaker AP

Summary

OU Health is seeking an Epic Analyst II to support the development and functionality rollout of their Electronic Health Record (EHR) system. The role involves optimizing workflow processes, providing technical support, and collaborating with cross-functional teams to enhance the usability of the EHR system.

Responsibilities

• Serve as a primary point of contact for resolving complex technical issues and system errors, utilizing advanced troubleshooting techniques and problem-solving skills to ensure timely resolution and minimal disruption to patient care
• Provide day-to-day technical support to end-users, including troubleshooting issues, answering questions, and resolving system errors to ensure uninterrupted use of the EHR system
• Provide guidance to other team members for and perform routine maintenance tasks, such as software updates, patches, and upgrades, to ensure the stability and security of the EHR system
• Provide guidance in and assist in coordinating testing and validation activities for system changes, enhancements, and upgrades, following pre-defined change management processes to ensure that new features and configurations meet functional requirements and do not introduce unintended consequences or disruptions
• Lead efforts to optimize the performance and usability of the EHR system, leveraging deep knowledge of system functionalities and user workflows to identify opportunities for improvement and efficiency gains
• Coordinate collaborative efforts with cross-functional teams, including IT professionals, clinicians, administrators, and vendors, to support EHR initiatives and projects, and facilitate communication and coordination
• Maintain comprehensive documentation of system configurations, processes, and procedures, and establish knowledge-sharing practices to ensure the availability and accessibility of critical information within the team
• Provide training and mentorship to junior analysts and end-users, sharing knowledge and best practices to enhance team capabilities and promote continuous learning and professional development within the organization
• Performs other duties as assigned

Skills

• Bachelor's Degree required
• 3 - 5 years of applicable IT or healthcare experience required
• Epic 'Beaker' certification or accreditation required
• Excellent analytical, organization, and verbal communication skills
• Ability to work independently and within teams
• Ability to solve complex problems and understand customer needs
• Strong understanding of healthcare business process and technology
• Strong understanding of healthcare workflows and terminology
• Possesses cross-application integration knowledge
• Strong desktop tool usage including Word, Excel, and PowerPoint
• Epic Implementation experience preferred
• Multiple Epic certifications preferred

Qualifications

Must Haves

• Bachelor's Degree required
• 3 - 5 years of applicable IT or healthcare experience required
• Epic 'Beaker' certification or accreditation required
• Excellent analytical, organization, and verbal communication skills
• Ability to work independently and within teams
• Ability to solve complex problems and understand customer needs
• Strong understanding of healthcare business process and technology
• Strong understanding of healthcare workflows and terminology
• Possesses cross-application integration knowledge
• Strong desktop tool usage including Word, Excel, and PowerPoint

Nice to Haves

• Epic Implementation experience preferred
• Multiple Epic certifications preferred

Benefits

• PTO
• 401(k)
• Medical and dental plans