Product Manager Full-Time · New York, Chicago or Charlotte

Summary

Oula Health is a venture-backed, midwifery-led maternity and GYN care company building the next generation of women's healthcare. They are seeking a technically-minded Product Manager to own and evolve their core technology stack, including the EHR, patient portal, and care management platform, while ensuring smooth integration with health systems.

Responsibilities

• Own day-to-day management of our core tech stack: the EHR, patient portal, and care management platform
• Own Athena and Epic configuration end to end: clinical templates, order sets, lab configurations, payer connectivity, and access management for clinical and ops staff
• Lead EHR integration efforts as the internal and external subject matter expert — FHIR/HL7 data exchange, health system IT coordination and committed go-live timelines
• Own and accelerate Epic integration timelines as we onboard additional health system partners
• Maintain configuration integrity as new markets launch and care model workflows evolve
• Partner with our IT team on infrastructure; own the clinical systems layer they don't touch
• Own bug intake and prioritization from Market Operations — standardize how Engineering receives, scopes, and resolves issues and communicates status back to the field
• Build structured launch toolkits and training materials so clinic teams are prepared for new feature rollouts on day one
• Coordinate end-to-end launches across Product, Engineering, and Operations
• Identify where AI and automation can reduce manual administrative burden in product operations workflows
• Build and maintain the clinical systems SOP library so new market setup is repeatable — documented well enough that a new hire can execute without you in the room
• Develop onboarding materials for clinic managers and clinical staff on EHR workflows and tooling
• Drive feature parity efforts so patients and clinicians experience a consistent standard of care across markets
• Build and maintain dashboards tracking feature adoption, issue resolution, and rollout health across clinics
• Develop quarterly reporting for Product, leadership, and health system partners on platform performance
• Ensure data infrastructure is in place to measure the impact of every feature rollout

Skills

• 3+ years with product operations, technical program management, or PM-adjacent work — ideally at a growth-stage digital health or services company
• Strong problem-solving instincts and genuine curiosity — you like figuring out how things work and making them work better
• Ease with ambiguity and a bias toward action; this role requires you to create the playbook, not execute someone else's
• Demonstrated ability to navigate complex stakeholder environments and drive aggressive timelines — ideally with client-facing or health system-facing experience
• Ability to speak ‘multiple languages' – comfort going deep on technical details while communicating clearly to non-technical audiences; you can write a bug ticket, an SOP, and a launch plan that people actually follow
• Analytical enough to build a dashboard and identify a pattern, even if you're not a SQL expert
• Hands-on EHR configuration and integration experience strongly preferred

Qualifications

Must Haves

• 3+ years with product operations, technical program management, or PM-adjacent work — ideally at a growth-stage digital health or services company
• Strong problem-solving instincts and genuine curiosity — you like figuring out how things work and making them work better
• Ease with ambiguity and a bias toward action; this role requires you to create the playbook, not execute someone else's
• Demonstrated ability to navigate complex stakeholder environments and drive aggressive timelines — ideally with client-facing or health system-facing experience
• Ability to speak ‘multiple languages' – comfort going deep on technical details while communicating clearly to non-technical audiences; you can write a bug ticket, an SOP, and a launch plan that people actually follow
• Analytical enough to build a dashboard and identify a pattern, even if you're not a SQL expert

Nice to Haves

• hands-on EHR configuration and integration experience strongly preferred

Benefits

• Equity: Options commensurate with level
• Comprehensive medical, dental, and vision
• 401(k)
• Generous PTO
• Remote-flexible with periodic travel to clinic locations and health system partners