Manager, Client Success (GPO Implementation)

Summary

Ovation Healthcare supports independent community hospitals and health systems through operational guidance, consulting, and technology-enabled shared services. The Client Success Manager leads GPO implementations, manages client relationships and cross-functional projects, and analyzes purchasing and contract data to drive measurable financial and operational value.

Responsibilities

• Serve as the primary trusted advisor and point of contact for clients throughout implementation and onboarding
• Build strong relationships with executive, operational, supply chain, pharmacy, finance, and clinical stakeholders
• Lead client meetings, executive reviews, and regular project status updates
• Establish credibility through proactive communication, responsiveness, and consultative problem-solving
• Guide clients through organizational change and adoption of new GPO processes, contracts, and reporting tools
• Lead end-to-end implementation of GPO services for new and transitioning healthcare organizations
• Develop and manage detailed project plans, timelines, milestones, and risk mitigation strategies
• Coordinate cross-functional teams including Supply Chain, Pharmacy, Finance, IT, Vendors, and Distributors
• Drive accountability among internal and external stakeholders to ensure project goals and deadlines are achieved
• Identify implementation barriers, manage issue resolution, and escalate risks as appropriate
• Facilitate successful transition of clients to ongoing account management teams following implementation
• Analyze purchasing, utilization, and contract data to identify savings opportunities and optimization strategies
• Validate savings projections through benchmarking, market analysis, and financial modeling
• Review item master, formulary, and spend data to support contract alignment and conversion efforts
• Monitor contract utilization, compliance, and realized savings against implementation objectives
• Translate complex data into actionable insights and executive-level recommendations
• Develop and present reports that clearly communicate financial impact, savings achievements, and performance trends
• Support contract tier optimization and strategic sourcing initiatives through quantitative analysis

Skills

• Exceptional relationship-building skills with the ability to quickly establish trust and credibility across all levels of an organization
• Strong project management skills with demonstrated success leading multiple complex initiatives simultaneously
• Highly analytical with the ability to interpret large data sets, identify trends, and translate findings into meaningful business recommendations
• Ability to balance strategic, client-facing responsibilities with detailed operational and financial analysis
• Strong presentation and communication skills, including the ability to explain technical or analytical concepts to non-technical audiences
• Proven ability to influence stakeholders and drive change without direct authority
• Results-oriented mindset focused on both identifying savings opportunities and ensuring savings realization
• Comfortable navigating ambiguity and solving problems in fast-paced healthcare environments
• Bachelor's degree in Healthcare Administration, Supply Chain, Business, or related field
• 2+ years of experience in healthcare supply chain, GPO, or implementation/project management
• Strong knowledge of hospital purchasing, contracting, and supply chain operations
• Excellent communication, relationship-building, and change management skills
• Financial analysis experience a plus

Qualifications

Must Haves

• Exceptional relationship-building skills with the ability to quickly establish trust and credibility across all levels of an organization
• Strong project management skills with demonstrated success leading multiple complex initiatives simultaneously
• Highly analytical with the ability to interpret large data sets, identify trends, and translate findings into meaningful business recommendations
• Ability to balance strategic, client-facing responsibilities with detailed operational and financial analysis
• Strong presentation and communication skills, including the ability to explain technical or analytical concepts to non-technical audiences
• Proven ability to influence stakeholders and drive change without direct authority
• Results-oriented mindset focused on both identifying savings opportunities and ensuring savings realization
• Comfortable navigating ambiguity and solving problems in fast-paced healthcare environments
• Bachelor's degree in Healthcare Administration, Supply Chain, Business, or related field
• 2+ years of experience in healthcare supply chain, GPO, or implementation/project management
• Strong knowledge of hospital purchasing, contracting, and supply chain operations
• Excellent communication, relationship-building, and change management skills

Nice to Haves

• Financial analysis experience a plus