AI Operations Associate

Summary

OVA.Work is seeking a detail-oriented AI Operations Associate to support day-to-day operations of AI and machine learning initiatives. The role involves managing AI workflows, monitoring system performance, and ensuring data quality while collaborating with cross-functional teams.

Responsibilities

• Support the operational management of AI and machine learning applications
• Monitor AI workflows, model performance, and operational dashboards to ensure system reliability
• Assist with data collection, validation, labeling, and quality assurance activities
• Coordinate AI model deployment, updates, and routine operational tasks with engineering teams
• Track, investigate, and escalate operational issues affecting AI systems
• Prepare reports, dashboards, and operational metrics related to AI performance and usage
• Maintain documentation, standard operating procedures (SOPs), and knowledge base articles
• Collaborate with cross-functional teams to improve AI processes and operational efficiency
• Assist in user acceptance testing (UAT) and validation of AI-powered applications
• Stay informed about AI tools, automation technologies, and operational best practices

Skills

• Bachelor's degree in Computer Science, Information Technology, Artificial Intelligence, Data Science, Business Analytics, or a related field
• 0–2 years of experience in operations, technical support, data operations, business operations, or a related role (internships are welcome)
• Basic understanding of Artificial Intelligence and Machine Learning concepts
• Proficiency in Microsoft Excel or Google Sheets for data analysis and reporting
• Basic knowledge of SQL for querying and validating data
• Familiarity with Python is an advantage
• Strong analytical and organizational skills
• Excellent written and verbal communication skills
• Exposure to Generative AI, Large Language Models (LLMs), or AI automation tools
• Familiarity with project management and collaboration tools such as Jira, Confluence, Trello, or Asana
• Basic understanding of cloud platforms such as AWS, Azure, or Google Cloud
• Experience with dashboards and reporting tools such as Power BI, Tableau, or Looker
• Knowledge of data annotation or quality assurance processes
• Internship or academic projects involving AI, analytics, or automation

Qualifications

Must Haves

• Bachelor's degree in Computer Science, Information Technology, Artificial Intelligence, Data Science, Business Analytics, or a related field
• 0–2 years of experience in operations, technical support, data operations, business operations, or a related role (internships are welcome)
• Basic understanding of Artificial Intelligence and Machine Learning concepts
• Proficiency in Microsoft Excel or Google Sheets for data analysis and reporting
• Basic knowledge of SQL for querying and validating data
• Familiarity with Python is an advantage
• Strong analytical and organizational skills
• Excellent written and verbal communication skills

Nice to Haves

• Exposure to Generative AI, Large Language Models (LLMs), or AI automation tools
• Familiarity with project management and collaboration tools such as Jira, Confluence, Trello, or Asana
• Basic understanding of cloud platforms such as AWS, Azure, or Google Cloud
• Experience with dashboards and reporting tools such as Power BI, Tableau, or Looker
• Knowledge of data annotation or quality assurance processes
• Internship or academic projects involving AI, analytics, or automation

Benefits

• Competitive salary and performance-based incentives.
• Health and wellness benefits.
• Learning and certification opportunities.
• Mentorship from AI and data professionals.
• Flexible work arrangements.
• Opportunity to contribute to AI-driven products and operational excellence in a collaborative environment.