Palo Alto Networks Unit 42
Posted 6 days agoVerified live 2d ago
Customer Security Analyst, MDR (Unit 42)
Brief overview
Remote
UndergradOr in progress
$105k–$170k/yrStated range
2+ yrsMinimum
CybersecurityThreat DetectionEndpoint Detection and Response (EDR)Security Information and Event Management (SIEM)Security Orchestration, Automation and Response (SOAR)Extended Detection and Response (XDR)Incident ReportingCortex XDRCortex XSOAR
About the company
Palo Alto Networks Unit 42crypsisgroup.com
Palo Alto Networks Unit 42 brings together world-renowned threat researchers with an elite team of incident responders and security consultants to create an intelligence-driven, response-ready organization passionate about helping customers more proactively manage cyber risk.
Job description
Summary
Palo Alto Networks is a cybersecurity company focused on protecting digital environments through innovative security solutions. The Customer Security Analyst will serve as the communication bridge between Unit 42 MDR analysts and customers, providing technical guidance, supporting onboarding, and managing communications throughout security incidents. The role also involves answering technical questions, communicating findings and threat intelligence, and escalating customer issues internally.
Responsibilities
- Serve within the customer-focused function of the Unit 42 MDR team, providing proactive communication and technical guidance to customers
- Support onboarding activities for new customers to ensure a smooth setup and transition experience
- Monitor, triage, and route incoming customer communications while answering technical questions related to alerts, reports, incidents, and recommendations
- Partner closely with MDR analysts to ensure customer questions regarding incidents, threats, and investigations are fully addressed
- Own the customer communication lifecycle during active incidents, ensuring timely updates, clarity, and alignment on next steps
- Drive consistency and quality in how incidents, findings, and threat intelligence are communicated externally
- Escalate and advocate for customer issues internally across Product, Engineering, and broader Unit 42 teams to ensure effective resolution
Skills
- U.S. citizenship is required for this role based on business and customer needs
- 2+ years of experience in a customer-facing cybersecurity role such as professional services, customer success or customer support
- Deep understanding of attack trends and threat detection services
- Hands-on experience with tools such as EDR, SIEM, SOAR, or XDR
- Strong customer communication skills — verbal and written — with the ability to explain complex technical details clearly
- Experience reviewing, drafting, or presenting incident reports and security findings
- U.S. citizenship is required for this role based on business and customer needs
- Tier 1/2 SO analyst experience
- Familiarity with Cortex XDR or Cortex XSOAR
- Experience onboarding new security services or clients
Qualifications
Must Haves
- U.S. citizenship is required for this role based on business and customer needs
- 2+ years of experience in a customer-facing cybersecurity role such as professional services, customer success or customer support
- Deep understanding of attack trends and threat detection services
- Hands-on experience with tools such as EDR, SIEM, SOAR, or XDR
- Strong customer communication skills — verbal and written — with the ability to explain complex technical details clearly
- Experience reviewing, drafting, or presenting incident reports and security findings
- U.S. citizenship is required for this role based on business and customer needs
Nice to Haves
- Tier 1/2 SO analyst experience
- Familiarity with Cortex XDR or Cortex XSOAR
- Experience onboarding new security services or clients
Benefits
- Remote work
- The offered compensation may also include restricted stock units
- The offered compensation may also include a bonus
