Professional Services Consultant - EPM

Summary

Palo Alto Networks is a cybersecurity company focused on protecting digital systems and helping organizations address real-world security challenges. The Professional Services Consultant will lead complex enterprise deployments of the Idira EPM solution, architect rollouts, advise customers on business requirements, manage customer relationships, and resolve escalations.

Responsibilities

• Lead complex enterprise deployments of the Idira EPM solution through deployment, configuration, and management
• Design and architect EPM rollout to meet customer security requirements
• Advise customers on how to satisfy business requirements with EPM polices
• Demonstrate a strong understanding of enterprise endpoint and privileged management
• Develop and maintain positive and productive customer relationships
• Broker communications between customer and Palo Alto Networks’s internal teams
• Resolve customer escalations while maintaining correct expectations and ensuring customer satisfaction
• Assist with initial drafts of design, architecture, and planning documentation

Skills

• Bachelor's degree in computer science, Information Security, or a similar discipline
• 2 or more years of experience in a technical role deploying Endpoint enterprise software
• 2 or more years of experience in a technology implementation or consulting role
• An understanding of networking, systems administration, and information security
• Experience with Windows, \•NIX and macOS operating systems
• Well-organized with the ability to manage multiple projects, schedule meetings, work independently, and have strong verbal and written skills
• Demonstrable knowledge of Information Security and Network Architecture concepts including OIDC, SAML, HTTPS, and UAC
• Be a creative problem solver with out-of-the-box thinking in critical situations
• Ability to keep track of independent tasks and ensure accurate completion
• MS AD knowledge is required
• Previous experience with Palo Alto Networks's solutions, cloud workloads and endpoint management are preferred
• AAD experience is preferred
• REST API, JavaScript and PowerShell scripting experience is preferred

Qualifications

Must Haves

• Bachelor's degree in computer science, Information Security, or a similar discipline
• 2 or more years of experience in a technical role deploying Endpoint enterprise software
• 2 or more years of experience in a technology implementation or consulting role
• An understanding of networking, systems administration, and information security
• Experience with Windows, \•NIX and macOS operating systems
• Well-organized with the ability to manage multiple projects, schedule meetings, work independently, and have strong verbal and written skills
• Demonstrable knowledge of Information Security and Network Architecture concepts including OIDC, SAML, HTTPS, and UAC
• Be a creative problem solver with out-of-the-box thinking in critical situations
• Ability to keep track of independent tasks and ensure accurate completion
• MS AD knowledge is required

Nice to Haves

• Previous experience with Palo Alto Networks's solutions, cloud workloads and endpoint management are preferred
• AAD experience is preferred
• REST API, JavaScript and PowerShell scripting experience is preferred

Benefits

• This role is remote.
• The offered compensation may also include restricted stock units and a bonus.