Product Operations Engineer

Summary

Pansophic Learning is an education company expanding its school learning environment worldwide. The Product Operations Engineer designs, implements, tests, administers, and supports learning systems, integrations, and software solutions across online and brick-and-mortar schools. The role also troubleshoots production issues, supports system operations, and collaborates with development, enrollment, school, and operational teams.

Responsibilities

• Design, implement and test software solutions for K-12 schools’ learning environment
• Design, implement and test RESTful web services using NodeJS, Google Apps Script, and Postman
• Work with various services from Amazon Web Services (AWS) to build, host and maintain application environments
• Follow best practices for maintaining source code repositories and branching/merging strategies with Git for multiple code bases and applications
• Analyze and resolve technical and application problems
• Provide analysis and troubleshooting support for production issues & code deployment activities
• Contribute to the user interface design and development
• Work collaboratively with other developers/testers and product owners
• Setup and Administer systems (SIS, LMS, third party integrations) or existing and new schools joining the Pansophic environment
• Work closely with enrollment and development teams to identify complex mapping of data into the learning ecosystem
• Coordinate day to day operations of systems including but not limited to the following:
• Work closely with school staff, administrators, and operational teams to address system anomalies, accurately diagnose issues, and ensure timely resolution to minimize impacts to the learning experience
• Perform routine maintenance and application updates on servers/instances
• Coordinate with vendors on maintenance impacts and communicate out to impacted parties via Incident/Maintenance team
• Work with various departments/teams on projects, data requests, automation, custom reports
• Create and maintain documentation and provide training to corporate as needed
• Support systems during school year end activities and annual rollovers

Skills

• • Bachelor's degree in computer science, electrical or electronics engineering, Information Systems, Systems Engineering, or equivalent degree
• • Experience administering complex systems/integrations such as Canvas LMS, SIS, Clever Integrations
• • Strong technical aptitude required to learn new systems, processes, and backend reporting
• • Experience developing open standards-based solutions: web services, web applications, and modern user interfaces
• • Significant, demonstrable experience implementing features across the software development team and development environment
• • Ability to be a self-starter and work in a fast-paced environment solving challenging problems in designing, writing, editing, modifying, and debugging code focused on automating manual tasks
• • Exceptional oral and written communication skills
• • Understanding of relational databases and proficiency with SQL
• • Experience with message queue technology and design patterns
• • 3+ years of experience with NodeJS
• • 3+ years of experience with JavaScript
• • Familiarity with services within Amazon Web Services, i.e. S3, Lambda, SNS, SQS, EC2, CloudFront, Redshift
• • Experience with Amazon Web Services API
• • Experience with Git version control
• • Experience with Unix/Linux environment
• • Experience with ticket tracking, resolutions to support end users
• • Ability to think independently and contribute to the overall effort without much direction
• • Ability to work well within a team environment
• • Ability to work well under pressure
• • Experience administering training platforms
• • Experience with NoSQL document databases, e.g. MongoDB
• • Desired experience with AWS CDK

Qualifications

Must Haves

• • Bachelor's degree in computer science, electrical or electronics engineering, Information Systems, Systems Engineering, or equivalent degree
• • Experience administering complex systems/integrations such as Canvas LMS, SIS, Clever Integrations
• • Strong technical aptitude required to learn new systems, processes, and backend reporting
• • Experience developing open standards-based solutions: web services, web applications, and modern user interfaces
• • Significant, demonstrable experience implementing features across the software development team and development environment
• • Ability to be a self-starter and work in a fast-paced environment solving challenging problems in designing, writing, editing, modifying, and debugging code focused on automating manual tasks
• • Exceptional oral and written communication skills
• • Understanding of relational databases and proficiency with SQL
• • Experience with message queue technology and design patterns
• • 3+ years of experience with NodeJS
• • 3+ years of experience with JavaScript
• • Familiarity with services within Amazon Web Services, i.e. S3, Lambda, SNS, SQS, EC2, CloudFront, Redshift
• • Experience with Amazon Web Services API
• • Experience with Git version control
• • Experience with Unix/Linux environment
• • Experience with ticket tracking, resolutions to support end users

Nice to Haves

• • Ability to think independently and contribute to the overall effort without much direction
• • Ability to work well within a team environment
• • Ability to work well under pressure
• • Experience administering training platforms
• • Experience with NoSQL document databases, e.g. MongoDB
• • Desired experience with AWS CDK

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Life insurance
• Long-term disability insurance
• Short-term disability insurance
• 10 paid holidays annually
• Paid Time Off to cover sick, vacation, and personal absences
• 4 unique health insurance plans to choose from that cover a wide range of deductibles and co-insurance levels
• Employees can choose from co-pay or High Deductible Health Plans