Client Solutions Consultant

Summary

Paper Trails is a payroll, HCM, and HR firm serving small and midsized businesses across Maine and New England. The Client Solutions Consultant will manage a portfolio of payroll clients while improving processes through automation, AI-assisted processing, platform configuration, and self-service adoption, and will advise business owners and HR leaders on compliance and workforce technology.

Responsibilities

• You would own a portfolio of about 100 to 150 clients and be responsible for getting their payrolls right. That is roughly two thirds of the job
• You would find the repetitive work in your book and eliminate it through custom imports, automated verifications, AI assisted processing, and smarter configuration of our platform
• You would move clients onto self service where it makes them faster and coach them through the change
• You would share what works with the rest of the team so a win for one client becomes a win for many
• You would also have real conversations with business owners and HR leaders about compliance, their workforce data, and where technology can actually solve a problem for them
• That means recommending, sometimes disagreeing, and knowing when to point them somewhere else

Skills

• You are a figure it outer
• You have taught yourself software nobody trained you on
• You have built something, an import, a report, a spreadsheet model, an automation, because doing it by hand was too slow
• You are already experimenting with AI tools and want to go a lot further with them
• You can explain a complicated rule to someone who does not want to hear it, and hold your ground when you are right
• You are comfortable changing a process that is not working, even when it is the way it has always been done
• You come from payroll, HRIS, benefits administration, implementation, or something close, where you owned client or employee outcomes
• Direct isolved experience is a plus, not a requirement
• Working knowledge of payroll tax, multi state payroll and wage and hour compliance matters, or the demonstrated ability to learn regulatory material quickly and apply it correctly
• FPC or CPP is welcome, and we pay more for advanced certifications

Qualifications

Must Haves

• You are a figure it outer
• You have taught yourself software nobody trained you on
• You have built something, an import, a report, a spreadsheet model, an automation, because doing it by hand was too slow
• You are already experimenting with AI tools and want to go a lot further with them
• You can explain a complicated rule to someone who does not want to hear it, and hold your ground when you are right
• You are comfortable changing a process that is not working, even when it is the way it has always been done
• You come from payroll, HRIS, benefits administration, implementation, or something close, where you owned client or employee outcomes
• Direct isolved experience is a plus, not a requirement
• Working knowledge of payroll tax, multi state payroll and wage and hour compliance matters, or the demonstrated ability to learn regulatory material quickly and apply it correctly

Nice to Haves

• FPC or CPP is welcome, and we pay more for advanced certifications

Benefits

• Annual bonuses and profit sharing
• A four and a half day week. Monday through Thursday 8:30 to 4:00, Friday 8:30 to noon.
• 100% company paid health, dental, vision, and short and long term disability insurance.
• Unlimited paid time off plus all federal holidays.
• 3% company contribution to your 401k, no match required.
• Remote flexibility after your probationary period.
• We pay for certifications.
• Pay more for advanced certifications.