Field Service Engineer (Field Remote - Worcester, MA)

Summary

PerkinElmer is a leader in scientific solutions with a mission of innovating for a healthier world. The Field Service Engineer provides customer support through on-site installation, troubleshooting, service, and repair of complex equipment and systems while ensuring compliance with service standards.

Responsibilities

• Perform installations, maintenance, validations, and repairs while ensuring compliance with PerkinElmer’s service standards and key performance indicators
• Engage with customers to understand their analytical workflows and tailor service offerings, including training, support, and upgrades
• Enhance account profitability through efficient service execution and by identifying revenue opportunities such as billable work, consumables, and service leads
• Maintain assigned assets, including tools, test equipment (MTE), telecommunication equipment, and service parts inventory
• Enhance PerkinElmer’s product quality by proactively reporting improvement opportunities via the quality notification process
• Attend higher level certification through participation in company sponsored training & development offerings
• Complete all administrative tasks, including but not limited to time reporting and assigned training
• Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment

Skills

• BA Bachelor Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 3 years direct experience with repair of laboratory equipment
• Associate Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 5 years direct experience with repair of laboratory equipment
• High School Diploma plus 7+ years direct experience with repair of laboratory equipment
• Outstanding interpersonal, written, and verbal skills, demonstrating the ability to communicate information clearly and accurately
• Technical critical thinking skills and attention to detail
• Outstanding customer service skills complemented by an ability to listen to and interpret client requests
• Aptitude for technical and practical matters
• MS Office skills: Outlook, PowerPoint, Word
• Excellent team player with a customer satisfaction focus
• Ability to follow and create written and verbal directions, read and understand technical bulletins and service manuals, work under time constraints, maintain alertness and concentration, and work safely with potential hazards
• Detailed knowledge of analytical equipment, laboratory environment, and/or instrument control software
• Vendor issued certification on relevant laboratory equipment
• Knowledge of laboratory safety practices as defined by the Company and/or the customer's site safety code
• Ability to travel by air, vehicle and/or other means of transportation as business requires. Travel will vary depending on territory requirements and/or customer base typically up to 50% of the time. (Car, laptop, and phone are company provided)
• Valid driver's license and safe motor vehicle operation

Qualifications

Must Haves

• BA Bachelor Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 3 years direct experience with repair of laboratory equipment
• Associate Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 5 years direct experience with repair of laboratory equipment
• High School Diploma plus 7+ years direct experience with repair of laboratory equipment
• Outstanding interpersonal, written, and verbal skills, demonstrating the ability to communicate information clearly and accurately
• Technical critical thinking skills and attention to detail
• Outstanding customer service skills complemented by an ability to listen to and interpret client requests
• Aptitude for technical and practical matters
• MS Office skills: Outlook, PowerPoint, Word
• Excellent team player with a customer satisfaction focus
• Ability to follow and create written and verbal directions, read and understand technical bulletins and service manuals, work under time constraints, maintain alertness and concentration, and work safely with potential hazards

Nice to Haves

• Detailed knowledge of analytical equipment, laboratory environment, and/or instrument control software
• Vendor issued certification on relevant laboratory equipment
• Knowledge of laboratory safety practices as defined by the Company and/or the customer's site safety code
• Ability to travel by air, vehicle and/or other means of transportation as business requires. Travel will vary depending on territory requirements and/or customer base typically up to 50% of the time. (Car, laptop, and phone are company provided)
• Valid driver's license and safe motor vehicle operation

Benefits

• Car, laptop, and phone are company provided.
• Attend higher level certification through participation in company sponsored training & development offerings