Technical Program Manager

Summary

Phaidra is building the future of industrial automation by creating AI-powered control systems for the industrial sector. The Technical Program Manager will own the end-to-end delivery of complex customer programs, lead strategy and planning, and serve as a primary advisor to customers while ensuring successful execution and customer satisfaction.

Responsibilities

• Own end-to-end delivery of complex, large-scale customer programs, including multi-site, multi-product, and highly customized deployments, ensuring successful execution from kickoff through long-term support and customer satisfaction
• Lead program strategy and planning by defining timelines, milestones, resource allocation, and risk mitigation plans across concurrent initiatives, aligning execution with both customer goals and company objectives
• Serve as the primary customer-facing program leader and trusted advisor, proactively guiding customers through technical and operational challenges while delivering strategic recommendations
• Work closely with engineering and product teams to ensure our customer solutions are configured correctly and delivered on time according to the customer’s specific site requirements
• Independently manage high-complexity engagements, navigating ambiguity, prioritizing competing demands, and ensuring consistent delivery against scope, schedule, and quality expectations
• Lead executive-level communication, presenting complex technical concepts, program updates, and risks in a clear, concise, and actionable manner to stakeholders at all levels
• Proactively identify program risks, inefficiencies or gaps in delivery workflows, and lead initiatives to update playbooks or processes that improve delivery, customer experience, and internal operations
• Shape and influence customer strategy by aligning evolving customer needs with long-term product and company direction, providing structured feedback to inform product development
• Establish and continuously improve program management best practices, including documentation standards, onboarding processes, and delivery frameworks
• Own comprehensive program documentation, including project progress milestone records, critical customer decisions, technical requirements, and customer-facing materials
• Lead complex internal initiatives that enhance product capabilities, deployment methodologies, or operational tooling
• Peer-mentor other TPMs on project execution and technical domain nuances; provide 'on-the-job' guidance during onboarding to help new hires navigate internal processes and manage their first customer deployments
• Adapt and apply appropriate project management methodologies (Agile, Waterfall, hybrid approaches) based on program complexity and customer requirements
• Uses AI tools strategically to accelerate delivery, improve quality, and guide others in effective AI-assisted workflows

Skills

• 5+ years of technical program or project management experience, with demonstrated ownership of complex, cross-functional initiatives
• Proven ability to independently lead large-scale, technically complex customer programs with high levels of ambiguity
• Strong experience working with enterprise customers and distributed, cross-functional teams
• Exceptional ability to communicate complex technical concepts clearly to both technical and non-technical audiences, including executive stakeholders
• Demonstrated experience in stakeholder management, risk management, and program execution at scale
• Ability to translate explicit and implicit customer needs into structured requirements and influence product and engineering roadmaps
• Demonstrated expertise in at least two of the following domains, with working proficiency across others: Data centers, Industrial controls and automation systems, HVAC and mission-critical cooling systems, AI / Machine Learning applications in industrial environments
• Proficiency in a wide range of program management tools and methodologies, including Agile, Waterfall, and risk management frameworks
• Strong documentation and organizational skills with a focus on creating scalable, repeatable processes
• Bachelor's degree in a relevant field or equivalent experience
• Strong track record of driving process improvements and operational excellence initiatives
• Experience leading cross-functional technical solution delivery involving engineering, research, and product teams
• Proven ability to mentor, coach, and develop team members
• Experience influencing product strategy through customer insights and program learnings
• Project Management Professional (PMP) certification or equivalent

Qualifications

Must Haves

• 5+ years of technical program or project management experience, with demonstrated ownership of complex, cross-functional initiatives
• Proven ability to independently lead large-scale, technically complex customer programs with high levels of ambiguity
• Strong experience working with enterprise customers and distributed, cross-functional teams
• Exceptional ability to communicate complex technical concepts clearly to both technical and non-technical audiences, including executive stakeholders
• Demonstrated experience in stakeholder management, risk management, and program execution at scale
• Ability to translate explicit and implicit customer needs into structured requirements and influence product and engineering roadmaps
• Demonstrated expertise in at least two of the following domains, with working proficiency across others: Data centers, Industrial controls and automation systems, HVAC and mission-critical cooling systems, AI / Machine Learning applications in industrial environments
• Proficiency in a wide range of program management tools and methodologies, including Agile, Waterfall, and risk management frameworks
• Strong documentation and organizational skills with a focus on creating scalable, repeatable processes
• Bachelor's degree in a relevant field or equivalent experience

Nice to Haves

• Strong track record of driving process improvements and operational excellence initiatives
• Experience leading cross-functional technical solution delivery involving engineering, research, and product teams
• Proven ability to mentor, coach, and develop team members
• Experience influencing product strategy through customer insights and program learnings
• Project Management Professional (PMP) certification or equivalent

Benefits

• We are a 100% remote company.
• Training is foundational; functional, customer immersion, and development training.
• Medical, dental, and vision insurance (exact benefits vary by region).
• Unlimited paid time off, with a required minimum of 20 days per year.
• Paid parental leave (exact benefits vary by region).
• Flexible stipends to support your workspace, well-being, and continued professional development.
• Company MacBook.
• In addition to base salary, this position is eligible for equity.