Digital Account Manager

Summary

Pollard Digital Solutions, a division of Pollard Banknote, provides digital solutions for state lotteries, including iLottery and immersive player experiences. The Digital Account Manager will manage lottery client relationships, support digital product delivery, resolve issues, identify revenue and growth opportunities, and coordinate with internal teams and partners to drive satisfaction and retention.

Responsibilities

• Manage and maintain relationships with high-profile lottery clients, ensuring exceptional service and satisfaction
• Develop a strong understanding of client goals and recommend digital solutions that support their growth
• Collaborate with clients, internal product teams, and third-party partners to build long-term product roadmaps
• Ensure timely delivery of digital product functionality aligned with client priorities
• Coordinate with internal teams to deliver major initiatives and communicate progress clearly to clients
• Monitor and resolve customer support issues to maintain a smooth client experience
• Identify opportunities to optimize revenue across client digital platforms (mobile and desktop)
• Document recommendations and requirements to support product enhancements and innovation
• Share best practices internally and with clients to drive continuous improvement
• Conduct regular business review meetings and maintain organized account documentation
• Manage backlogs of client requests and ensure alignment with company objectives
• Keep internal stakeholders informed on client objectives, feedback, and satisfaction

Skills

• • A self-starter with exceptional interpersonal, written, and oral communications skills
• • An effective team player who is energetic and passionate about digital products
• • A highly motivated individual with the willingness to learn, who thrives in a fast-paced deadlinedriven environment
• • Someone who takes the initiative and is skilled in balancing client needs and expectations
• • Detail-oriented with the strong ability to work with cross-functional and international teams
• • Bachelor's degree in Business Administration, Marketing, or a related field
• • 3+ years of experience in account management, project management or client relationship management
• • Strong communication and interpersonal skills
• • Proven ability to manage large accounts and maintain strong client relationships
• • Ability to troubleshoot issues quickly and collaborate across teams
• • Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook)
• We're looking for a customer-focused Digital Account Manager to join our Digital Engagement team remotely within the United States (Eastern or Central Time Zone preferred)
• • Experience working with digital products, digital marketing, operations, or digital project delivery is an asset
• • Experience in the lottery or gaming industry is considered an asset

Qualifications

Must Haves

• • A self-starter with exceptional interpersonal, written, and oral communications skills
• • An effective team player who is energetic and passionate about digital products
• • A highly motivated individual with the willingness to learn, who thrives in a fast-paced deadlinedriven environment
• • Someone who takes the initiative and is skilled in balancing client needs and expectations
• • Detail-oriented with the strong ability to work with cross-functional and international teams
• • Bachelor's degree in Business Administration, Marketing, or a related field
• • 3+ years of experience in account management, project management or client relationship management
• • Strong communication and interpersonal skills
• • Proven ability to manage large accounts and maintain strong client relationships
• • Ability to troubleshoot issues quickly and collaborate across teams
• • Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook)

Nice to Haves

• We're looking for a customer-focused Digital Account Manager to join our Digital Engagement team remotely within the United States (Eastern or Central Time Zone preferred)
• • Experience working with digital products, digital marketing, operations, or digital project delivery is an asset
• • Experience in the lottery or gaming industry is considered an asset

Benefits

• Profit sharing program – every role plays a part in our success!
• Comprehensive Group Benefits
• Opportunities for professional development
• Tuition reimbursement
• Employee & Family Assistance Program
• Remote Work Environment