Solutions Engineer

Summary

Portside provides cloud-based software solutions for the global aviation industry. The Solutions Engineer will support the pre-sales process by partnering with Sales Executives, leading technical discovery, delivering tailored product demonstrations, managing proof-of-concept engagements, and translating customer needs into product feedback.

Responsibilities

• Partner with Sales Executives throughout the sales cycle to understand prospect needs, pain points, and technical requirements
• Design and deliver tailored product demos that map Portside's platform capabilities to each prospect's specific use case
• Lead technical discovery calls to uncover requirements, integration needs, and success criteria
• Own and drive proof-of-concept engagements and pilots, coordinating internal resources as needed
• Respond to RFPs/RFIs and technical questionnaires with accurate, well-articulated answers
• Build and maintain demo environments, sandboxes, and POC instances
• Address technical objections and articulate competitive differentiation
• Assist with integration and API discussions with prospects' technical teams
• Serve as the technical voice of the customer, relaying product feedback and feature requests to Product and Engineering
• Develop and maintain demo scripts, sales enablement content, and technical collateral (one-pagers, architecture diagrams, FAQs)
• Stay current on product releases, roadmap, and aviation industry trends to keep demos and messaging fresh
• Support onboarding and training of new Sales Executives on product positioning and demo delivery

Skills

• Minimum of 2 years of experience in a Solutions Engineer, Sales Engineer, Technical Account Manager, or similar pre-sales/customer-facing technical role (SaaS experience strongly preferred)
• Strong presentation and communication skills, with the ability to present to technical and non-technical stakeholders, including executives
• Ability to quickly learn complex products and translate technical concepts into clear business value
• Working knowledge of APIs, integrations, and basic web/cloud architecture concepts
• Experience with CRM tools (e.g., Salesforce) and demo/POC environments
• Comfortable working cross-functionally with Sales, Product, Engineering, and Customer Success
• Strong problem-solving skills and a consultative, curious approach to discovery
• Self-motivated, organized, and able to manage multiple deals/demos simultaneously
• Bachelor's degree in a technical field (Computer Science, Engineering, IT) or equivalent practical experience preferred

Qualifications

Must Haves

• Minimum of 2 years of experience in a Solutions Engineer, Sales Engineer, Technical Account Manager, or similar pre-sales/customer-facing technical role (SaaS experience strongly preferred)
• Strong presentation and communication skills, with the ability to present to technical and non-technical stakeholders, including executives
• Ability to quickly learn complex products and translate technical concepts into clear business value
• Working knowledge of APIs, integrations, and basic web/cloud architecture concepts
• Experience with CRM tools (e.g., Salesforce) and demo/POC environments
• Comfortable working cross-functionally with Sales, Product, Engineering, and Customer Success
• Strong problem-solving skills and a consultative, curious approach to discovery
• Self-motivated, organized, and able to manage multiple deals/demos simultaneously

Nice to Haves

• Bachelor's degree in a technical field (Computer Science, Engineering, IT) or equivalent practical experience preferred

Benefits

• Competitive base salary
• Fully remote work
• Generous time off policy
• Health, dental, and vision insurance
• Opportunities for professional development and career advancement
• Dynamic, collaborative, and fast-growing work environment