Network Engineer I - 250 Day

Summary

Prince William County Public Schools is seeking a Network Engineer I to support the installation and maintenance of network services and endpoint computing systems. The role involves troubleshooting technical issues and providing support to users within a school environment.

Responsibilities

• Perform skilled technical work supporting the installation, configuration, maintenance, and troubleshooting of enterprise network services, endpoint computing systems, and connected technologies within a school system environment
• Support a broad range of networked devices and operating system platforms, including but not limited to laptops, mobile devices, and software
• Provide technical support for all customers’ use of endpoint devices and applications within a secure, networked environment
• Assist with the configuration, troubleshooting, and resolution of endpoint-related issues
• Support integrated instructional and operational technologies
• Provide support via a call center, interactive chat, in-person deskside support, and other means of customer contact

Skills

• Skilled technical work supporting the installation, configuration, maintenance, and troubleshooting of enterprise network services
• Experience with endpoint computing systems and connected technologies within a school system environment
• Ability to support a broad range of networked devices and operating system platforms, including laptops and mobile devices
• Technical support for customers' use of endpoint devices and applications within a secure, networked environment
• Assisting with the configuration, troubleshooting, and resolution of endpoint-related issues
• Supporting integrated instructional and operational technologies
• Providing support via a call center, interactive chat, in-person deskside support, and other means of customer contact
• Work performed under the general supervision of the Supervisor, Customer Contact Center
• Collaboration with Information and Instructional Technology Services staff
• Functional reporting to the Director of Information and Instructional Technology

Qualifications

Must Haves

• Skilled technical work supporting the installation, configuration, maintenance, and troubleshooting of enterprise network services
• Experience with endpoint computing systems and connected technologies within a school system environment
• Ability to support a broad range of networked devices and operating system platforms, including laptops and mobile devices
• Technical support for customers' use of endpoint devices and applications within a secure, networked environment
• Assisting with the configuration, troubleshooting, and resolution of endpoint-related issues
• Supporting integrated instructional and operational technologies
• Providing support via a call center, interactive chat, in-person deskside support, and other means of customer contact
• Work performed under the general supervision of the Supervisor, Customer Contact Center
• Collaboration with Information and Instructional Technology Services staff
• Functional reporting to the Director of Information and Instructional Technology