Technical Support Engineer (US, West)

Summary

Push Security is a cybersecurity company that provides an enterprise browser extension to protect employees from phishing, identity-based attacks, AI-related risks, and data loss. The Technical Support Engineer will help customers deploy and use the product by responding to technical questions, troubleshooting browser and identity-provider integrations, isolating defects, and collaborating with internal teams to improve the product.

Responsibilities

• Respond to customer technical queries via chat, email, and video calls
• Troubleshoot integration issues involving browsers, identity providers, and APIs
• Isolate defects to the failing layer (the extension, the browser, the IdP, the customer's MDM, or our backend) and give engineering reproducible bug reports
• Participate in the on-call rotation
• Contribute to the knowledge base and customer guides based on issues you resolve
• Collaborate with engineering, product, customer success, and solutions engineering, and share customer insights to improve the product

Skills

• * 3+ years of technical support, solutions engineering, or customer success engineering experience for SaaS or security products
• * Strong understanding of web technologies (HTTP, APIs, browsers, extensions, and authentication)
• * Working knowledge of web technologies (HTTP, APIs, browsers, extensions, and authentication)
• * Familiarity with endpoint management on Windows and/or macOS
• * Experience using browser dev tools to investigate client-side issues
• * Basic SQL and log investigation skills, or a strong willingness to learn them quickly
• * Some scripting experience (PowerShell, Python, or Bash) and comfort using AI coding tools to read, modify, and troubleshoot code
• * Excellent written and verbal communication, especially when explaining technical topics
• * A proactive, resourceful approach to problem-solving in a startup environment

Qualifications

Must Haves

• * 3+ years of technical support, solutions engineering, or customer success engineering experience for SaaS or security products
• * Strong understanding of web technologies (HTTP, APIs, browsers, extensions, and authentication)
• * Working knowledge of web technologies (HTTP, APIs, browsers, extensions, and authentication)
• * Familiarity with endpoint management on Windows and/or macOS
• * Experience using browser dev tools to investigate client-side issues
• * Basic SQL and log investigation skills, or a strong willingness to learn them quickly
• * Some scripting experience (PowerShell, Python, or Bash) and comfort using AI coding tools to read, modify, and troubleshoot code
• * Excellent written and verbal communication, especially when explaining technical topics
• * A proactive, resourceful approach to problem-solving in a startup environment

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Employee Assistance Program
• 401(k) with employer match
• Fully remote work from home or a co-working space anywhere in the US, UK, or South Africa
• Uncapped PTO
• Internet reimbursement
• Annual allowance for local city meetups (travel, meals, co-working)
• An all-expenses-paid trip to a secret destination for the annual company offsite