Pylon
Posted 123 days agoVerified live 1d ago
Product Support Engineer
Brief overview
San FranciscoIn-person
$100k–$140k/yrStated range
1+ yrsMinimum
1 H-1B approvalsDept. of Labor
Customer interaction via chat and videoKnowledge base content creationBug troubleshootingProcess developmentProduct feedback and roadmap influenceAI
About the company
Pylonpylonlending.com
Building the mortgage-as-a-service infrastructure platform
Visa sponsorship history
1 year sponsoring, last filed FY2024
Data powered by U.S. Department of Labor. This does not guarantee sponsorship for this specific role.1H-1B approved
100%approval rate
1new H-1B hires
H-1B Petition ApprovalsVisas USCIS actually granted: the strongest sign the company sponsors.
20241
Job description
Summary
Pylon Labs is a rapidly growing B2B post-sales support platform backed by major investors like YCombinator and a16z. They are seeking a Product Support Engineer to help establish the support function, provide customer assistance, and contribute to product development and process improvements.
Responsibilities
- Answer customer questions about the product, spanning a wide range of topics
- Write and update knowledge base content including troubleshooting guides, feature explainers, and more
- Dogfood Pylon's suite of support products, give feedback, and influence roadmap
- Work closely with product and engineering to fix bugs and troubleshoot issues
- Help develop a scalable support process
- Tinker with new processes, new features, and ✨AI
Skills
- Located in (or will relocate to) San Francisco and excited about working in-person
- Comfortable regularly interacting with customers over chat and video
- An interest in tinkering with the product
- 1-8 years of experience
- Technical background and appetite is not required, but a big plus
Qualifications
Must Haves
- Located in (or will relocate to) San Francisco and excited about working in-person
- Comfortable regularly interacting with customers over chat and video
- An interest in tinkering with the product
- 1-8 years of experience
Nice to Haves
- Technical background and appetite is not required, but a big plus
Benefits
- Medical, Vision, Dental insurance
- 401K
- Unlimited PTO
- Food in the office
- Fun team offsites and events
