Client Relations Coordinator (US-Remote)

Summary

QT Communications & Technology is seeking an experienced and resourceful Client Relations Coordinator to oversee day-to-day client relations. The role provides client assistance, coordinates meetings and marketing materials, maintains client records, addresses feedback and complaints, and builds strong client relationships.

Responsibilities

• Provide assistance to clients in person, on email, or telephonically
• Schedule meetings or telephone conferences between clients and management
• Book meeting rooms or venues
• Coordinate the production of client-facing marketing materials
• Compile and maintain records on client accounts
• Screen feedback and requests form clients and liaise with relevant departments within the organization to provide solutions
• Escalate complaints to relevant departments
• Liaise with in-house teams to adjust service offerings and assess related costs
• Build and maintain close relationships with clients

Skills

• Computer skills must be proficient with Microsoft Office, Adobe, and project management software, e.g. Trello
• A professional and friendly demeanor
• Have a keen eye for detail
• Excellent verbal and written communication skills
• A bachelors degree is preferred
• Prior administrative or client services experience within a corporate organization may be strongly desired

Qualifications

Must Haves

• Computer skills must be proficient with Microsoft Office, Adobe, and project management software, e.g. Trello
• A professional and friendly demeanor
• Have a keen eye for detail
• Excellent verbal and written communication skills

Nice to Haves

• A bachelors degree is preferred
• Prior administrative or client services experience within a corporate organization may be strongly desired