AV Support Engineer

Summary

Radiant Technology is seeking an AV Support Engineer to serve as a technical resource for supported Audio-Visual environments. The role focuses on troubleshooting deployed AV systems, supporting client meetings and events, maintaining system reliability, documenting resolutions, and escalating issues when necessary.

Responsibilities

• Serve as a primary technical resource for AV support tickets and escalations involving integrated Audio-Visual systems
• Troubleshoot AV systems remotely and onsite, including audio, video, control, conferencing, USB, networking, and signal-distribution issues
• Provide meeting and event support for client environments, including high-visibility executive and boardroom spaces
• Verify system readiness before critical meetings by testing displays, cameras, microphones, conferencing platforms, control interfaces, content sources, and other room technology
• Respond to support requests within established service-level expectations and maintain communication with clients throughout troubleshooting and resolution
• Diagnose issues and determine whether the root cause is related to programming, configuration, hardware, network/infrastructure, installation, or user operation
• Escalate issues appropriately to senior engineering resources, manufacturers, vendors, or other internal teams when additional expertise is required
• Configure and troubleshoot IP-addressable AV devices and basic AV network communication
• Troubleshoot and make appropriate adjustments to DSP-based audio systems
• Upload/download control programs and assist with programming changes within established Engineering standards and individual qualifications
• Perform system testing and validation following repairs, updates, programming changes, or equipment replacement
• Support preventive maintenance and system-audit activities to identify potential failures before they become client-impacting issues
• Identify recurring problems across supported environments and work with Engineering to develop long-term corrective solutions rather than repeatedly treating symptoms
• Maintain detailed ticket documentation, including symptoms, troubleshooting performed, root cause, resolution, and escalation information
• Contribute troubleshooting procedures, technical discoveries, and how-to documentation to Radiant's internal knowledge base
• Participate in testing and R&D of new AV products, technologies, software, and support tools as assigned
• Assist Engineering with testing new solutions before they are introduced into client environments
• Provide technical feedback to Engineering and Project teams regarding recurring installation, programming, design, or commissioning issues discovered through Support
• Provide client/end-user training when appropriate
• Accurately track time associated with support tickets, contracts, projects, R&D, and other assigned activities
• Travel to client locations as required to troubleshoot and resolve support issues

Skills

• Previous experience installing, commissioning, supporting, or troubleshooting professional Audio-Visual systems
• Strong technical troubleshooting and problem-solving skills
• Ability to troubleshoot systems both remotely and onsite
• Working knowledge of networking fundamentals as they relate to AV systems
• Strong written and verbal communication skills
• Ability to communicate technical information effectively to both technical and non-technical users
• Strong documentation and organizational skills
• Ability to prioritize multiple technical issues based on client impact and urgency
• Ability to work independently while recognizing when escalation is appropriate
• Valid driver's license

Qualifications

Must Haves

• Previous experience installing, commissioning, supporting, or troubleshooting professional Audio-Visual systems
• Strong technical troubleshooting and problem-solving skills
• Ability to troubleshoot systems both remotely and onsite
• Working knowledge of networking fundamentals as they relate to AV systems
• Strong written and verbal communication skills
• Ability to communicate technical information effectively to both technical and non-technical users
• Strong documentation and organizational skills
• Ability to prioritize multiple technical issues based on client impact and urgency
• Ability to work independently while recognizing when escalation is appropriate
• Valid driver's license

Benefits

• Health benefits including Medical, Dental, and Vision.
• Company paid Life Insurance.
• Voluntary Term Life Insurance.
• Short-term and long-term disability.
• 401(k) with Company match.
• Paid Time Off (PTO) including holidays, sick time, and vacation.