International Project Manager (Remote)

Summary

RainFocus is an innovative software company that delivers technology, business intelligence, and services for in-person, virtual, and hybrid events. The International Project Manager leads complex, multi-stakeholder event technology implementations by managing client relationships, timelines, risks, scope, and cross-functional teams across multiple concurrent projects.

Responsibilities

• Align with clients on key project milestones and maintain accountability to agreed timelines
• Build and maintain detailed project plans across a concurrent portfolio of client engagements
• Identify and manage dependencies, risks, and priorities across multiple work streams
• Coordinate internal teams to remove obstacles and keep deliverables on track
• Participate in pre-sales planning as a member of client account teams
• Identify and engage appropriate resources across client and RainFocus teams
• Serve as the primary point of contact for clients throughout the project lifecycle
• Communicate formal weekly status updates to client and RainFocus stakeholders
• Communicate with event steering teams and executive-level committees
• Facilitate workshops with clients, solution consultants, and architects to capture requirements and define action plans — you lead the conversation; your project team executes the build
• Manage scope conversations directly with clients, including presenting and negotiating change orders when deliverables fall outside the original project scope
• Solicit feedback from clients and team members to drive prioritization
• Coordinate post-event reviews between client and RainFocus account team
• Surface decision points and escalations to stakeholders to remove obstacles
• Provide change management support for first-year event clients
• Ensure necessary training is provided to clients and partners to support effective adoption of new processes and technology
• Identify impacts to roles and responsibilities within client teams and escalate resource constraints where needed
• Follow and deliver projects leveraging RainFocus best practice implementation process
• Manage expectations, scope, and priorities of implementation
• Ensure that all project artifacts are captured and maintained
• Monitor and manage project financial performance against targets

Skills

• 4+ years of project management experience, with demonstrated success managing complex, multi-stakeholder projects with long implementation cycles
• Experience in project managing software implementations
• Proven experience in a client-facing project management role — you are comfortable owning the client relationship and having direct, sometimes difficult conversations about scope, timelines, and expectations
• Experience managing multiple concurrent projects or client engagements simultaneously
• Proficiency with project management tools; experience with Jira is a plus
• Strong written and verbal communication skills, including experience presenting to executive-level stakeholders
• Excellent interpersonal, organizational, analytical, and follow-up skills
• Working knowledge of Google Workspace and Microsoft Office suite
• Highly self-motivated with strong ownership mentality and consistent follow-through
• Highly detail oriented with proven ability to document systems and processes
• This remote role can be located anywhere in the United States of America.  Total travel could be up to 20%. The nature of the travel is being onsite at client events, which may include weekends, as well as postmortem and client-driven meetings
• Events industry experience strongly preferred — candidates familiar with the pace, complexity, and client dynamics of event technology implementations tend to ramp faster and thrive longer in this role
• Experience taking over projects mid-lifecycle and successfully building client trust in an inherited engagement
• PMP certification or equivalent
• Solution-oriented, patient, and persistent in the face of organizational and client-driven challenges
• Challenger mentality — ability to drive direct client conversations about scope, expectations, and priorities
• Ability to organize ambiguous situations into concrete deliverables and clear next steps
• Able to prioritize and manage competing deadlines across a concurrent project portfolio
• Strong team-player mentality — this team succeeds together

Qualifications

Must Haves

• 4+ years of project management experience, with demonstrated success managing complex, multi-stakeholder projects with long implementation cycles
• Experience in project managing software implementations
• Proven experience in a client-facing project management role — you are comfortable owning the client relationship and having direct, sometimes difficult conversations about scope, timelines, and expectations
• Experience managing multiple concurrent projects or client engagements simultaneously
• Proficiency with project management tools; experience with Jira is a plus
• Strong written and verbal communication skills, including experience presenting to executive-level stakeholders
• Excellent interpersonal, organizational, analytical, and follow-up skills
• Working knowledge of Google Workspace and Microsoft Office suite
• Highly self-motivated with strong ownership mentality and consistent follow-through
• Highly detail oriented with proven ability to document systems and processes
• This remote role can be located anywhere in the United States of America.  Total travel could be up to 20%. The nature of the travel is being onsite at client events, which may include weekends, as well as postmortem and client-driven meetings

Nice to Haves

• Events industry experience strongly preferred — candidates familiar with the pace, complexity, and client dynamics of event technology implementations tend to ramp faster and thrive longer in this role
• Experience taking over projects mid-lifecycle and successfully building client trust in an inherited engagement
• PMP certification or equivalent
• Solution-oriented, patient, and persistent in the face of organizational and client-driven challenges
• Challenger mentality — ability to drive direct client conversations about scope, expectations, and priorities
• Ability to organize ambiguous situations into concrete deliverables and clear next steps
• Able to prioritize and manage competing deadlines across a concurrent project portfolio
• Strong team-player mentality — this team succeeds together

Benefits

• 401k
• Generous PTO
• A structured 8-week onboarding program designed to set you up for success before you take on your first client.
• A 12-week mentorship program pairing you with a tenured PM who will support your transition into the role.
• Managers who are deeply invested in their team members as people — not just producers.
• A team culture built on open feedback and shared ownership.
• Countless other team building activities
• A remote-first work environment.