Product Solutions Engineer

Summary

Ready is seeking a passionate and innovative Product Solutions Engineer to support state customers and help expand its solutions. The role translates customer requests into impactful features, bridges technical feasibility with user-centric design, supports product delivery and troubleshooting, and contributes to AI technology and automation initiatives.

Responsibilities

• Collaborate with product managers and engineers (PED) to define and prioritize product requirements, ensuring technical feasibility and alignment with user needs
• Capture, document, and communicate client requirements with the core team while adhering to the agreed upon format to convey priority
• Proactively identify and manage risks and dependencies across cross-functional teams, advocating for solutions and driving efficient execution
• Develop, utilize, and perform effective test strategies to ensure quality and performance of implemented features
• Document technical specifications and maintain clear communication with stakeholders throughout the development process
• Contribute to the continuous improvement of our development processes and tools, promoting a culture of innovation and agility
• Stay abreast of emerging technologies and industry trends, proactively suggesting opportunities for product enhancement
• Technical Support and Troubleshooting
• Client Training and Education on Ready Software tools
• Work closely with engineering, product, and operations teams to optimize AI utilization, flag risks/blockers, and drive continuous improvement in workflows

Skills

• • Bachelor's degree with an emphasis on computer science, engineering, or similar technical field
• • 2-3 years experience working in an engineering role
• • Strong understanding of Agile development methodologies and experience working in cross-functional teams
• • Excellent communication, collaboration, and problem-solving skills
• • Passion for building user-friendly and impactful products
• • Ability to independently manage multiple tasks and prioritize effectively under pressure
• • Builder mentality with proven experience in customer facing roles
• • Ability to write clean, maintainable, and efficient code in at least one relevant programming language (e.g., React, Python etc)
• • Demonstrated understanding of user experience (UX) principles and practices
• • Strong analytical and data-driven approach to problem-solving
• • Basic understanding of web technologies such as HTML5, CSS3, and web APIs
• • Proficiency in AI model monitoring, data validation, and automation tooling
• • Ability to thrive in a fast-paced, agile environment and manage multiple priorities
• • Excellent written and verbal communication skills
• • A passion for user-centered design and clean coding practice
• • Ability to operate independently and thrive in an ambiguous environment
• • Experience with AWS Bedrock, Python (including SQL knowledge), CI/CD (Docker, AWS), MLflow + Airflow (good to have), and Langchain or Pydantic-AI
• • Knowledge of LLM model evaluation, RAG architectures, LLM MCP servers, and LLM prompt engineering & function calls
• This is a fully remote position; however, candidates must be based in and reside in Hawaii
• • Experience with AWS Bedrock, Python (including SQL knowledge), CI/CD (Docker, AWS), MLflow + Airflow (good to have), and Langchain or Pydantic-AI

Qualifications

Must Haves

• • Bachelor's degree with an emphasis on computer science, engineering, or similar technical field
• • 2-3 years experience working in an engineering role
• • Strong understanding of Agile development methodologies and experience working in cross-functional teams
• • Excellent communication, collaboration, and problem-solving skills
• • Passion for building user-friendly and impactful products
• • Ability to independently manage multiple tasks and prioritize effectively under pressure
• • Builder mentality with proven experience in customer facing roles
• • Ability to write clean, maintainable, and efficient code in at least one relevant programming language (e.g., React, Python etc)
• • Demonstrated understanding of user experience (UX) principles and practices
• • Strong analytical and data-driven approach to problem-solving
• • Basic understanding of web technologies such as HTML5, CSS3, and web APIs
• • Proficiency in AI model monitoring, data validation, and automation tooling
• • Ability to thrive in a fast-paced, agile environment and manage multiple priorities
• • Excellent written and verbal communication skills
• • A passion for user-centered design and clean coding practice
• • Ability to operate independently and thrive in an ambiguous environment
• • Experience with AWS Bedrock, Python (including SQL knowledge), CI/CD (Docker, AWS), MLflow + Airflow (good to have), and Langchain or Pydantic-AI
• • Knowledge of LLM model evaluation, RAG architectures, LLM MCP servers, and LLM prompt engineering & function calls
• This is a fully remote position; however, candidates must be based in and reside in Hawaii

Nice to Haves

• • Experience with AWS Bedrock, Python (including SQL knowledge), CI/CD (Docker, AWS), MLflow + Airflow (good to have), and Langchain or Pydantic-AI

Benefits

• Meaningful equity upside
• Competitive (and ever expanding) benefits for employees and dependents
• Opportunities to learn and grow – all things startups
• Majority remote (WFH) with frequent travel requirements and flexibility to commute to the office as needed
• A chance to play a role in defining the roadmap as we pursue a bold vision and and a big goal
• To get away - we all convene 1-2x / year for [optional, encouraged] retreats
• We’re actively shaping our benefits program: have a say in which benefits matter to you