Registrar Corp
Posted 4 days agoVerified live 12h ago
Client Services Representative
Brief overview
Remote
UndergradOr in progress
$20/hrStated minimum
3+ yrsMinimum
Customer Relationship ManagementDocument ProcessingEnglish and Spanish Bilingual ProficiencyProject Management
About the company
Registrar Corpregistrarcorp.com
Registrar Corp is an FDA regulatory consulting firm companies in the food and beverage, medical device, drug, and cosmetic industries.
Job description
Summary
Registrar Corp provides compliance software and services to food, cosmetic, medical device, and drug clients worldwide. The Client Services Representative will deliver exceptional customer support, build and retain client relationships, coordinate with cross-functional teams, manage document processing, and support projects and service delivery.
Responsibilities
- Regularly interact with new, existing and potential customers across multiple services
- Maintain ongoing relationships with customers and ensure the retention of their business
- Implement polices and procedures to ensure high customer satisfaction
- Work closely with cross functional teams to assist in closing new and upsell opportunities
- Understand customer expectations and deliver desired results in a timely manner
- Ensure compliance with established processes and procedures for services and systems
- Champion process optimization: Identify and implement creative solutions to streamline processes, reduce costs, and enhance efficiency
- Engage with onshore and offshore resources to ensure attainment of service level agreements and delivery of high-quality results for ongoing projects and services
- Work directly with partners, stakeholders, and customers to ensure clear communication and establish priorities
- Support projects for new technology insertion and integration with current infrastructure
- Provide onsite support as required and ensure coverage of operations resources during core business hours
- Document Processing — Accurately manage document submissions, updates, and related administrative tasks while ensuring all information is complete and properly recorded
Skills
- Proven experience in customer relationship management, project management, and team leadership
- Strong ability to work independently and collaboratively across teams
- Ability to thrive in a fast-paced, dynamic, and ambiguous environment, with effective multitasking skills
- Excellent communication and interpersonal skills
- Exceptional problem-solving skills and attention to detail
- A customer-centric attitude with a passion for helping people
- Bilingual proficiency in English and Spanish preferred
Qualifications
Must Haves
- Proven experience in customer relationship management, project management, and team leadership
- Strong ability to work independently and collaboratively across teams
- Ability to thrive in a fast-paced, dynamic, and ambiguous environment, with effective multitasking skills
- Excellent communication and interpersonal skills
- Exceptional problem-solving skills and attention to detail
- A customer-centric attitude with a passion for helping people
Nice to Haves
- Bilingual proficiency in English and Spanish preferred
Benefits
- Remote flexibility working 930am-6pm EST Monday - Friday
- Comprehensive benefits package including medical, dental, vision, mental health support, 401(k) with company match, paid time off, and professional development funds
- Fast paced, collaborative work environment
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