Success Strategy and Business Operations Senior Associate

Summary

Relativity is seeking a Senior Strategy & Business Operations Associate to support strategy, planning, and business operations for its post-sale Customer Success organization. The role partners with leadership and cross-functional teams to prioritize work, identify dependencies and risks, support executive reporting and annual planning, and turn operational intelligence into actionable decisions.

Responsibilities

• Serve as a strategic thought partner to Success leadership, supporting the planning, alignment, and execution of the department's operating rhythm
• Partner with teams across Relativity Success to understand what's happening on the ground and channel that intelligence into Strategic Execution's prioritization and reporting capabilities
• Support prioritization for cross-team work, helping assess dependencies, surface conflicts, and keep sequencing decisions grounded to ensure it all leads towards the department’s goals and priorities
• Stay close to in-flight work across the department through the relevant cross-team forums, so prioritization and reporting reflect a complete picture
• Recommend action, not just report it — surface cross-team dependencies, risks, and AI-maturity signals with a proposed course of action attached, not just the finding
• Contribute to executive reporting and annual planning with current intelligence on adoption, cross-team dynamics, and where the organization is heading

Skills

• 3–5 years of experience in strategy, business operations, management consulting, or customer success operations, ideally within a SaaS or technology environment
• A balance of relationship-building and analytical rigor: you build trusted relationships with and influence senior leaders who don't report to you, and you turn quantitative measurement and qualitative intelligence into a coherent, actionable picture. Candidates weighted heavily to one side are not the fit
• A track record of owning consequential decisions in ambiguous, fast-moving situations, and of standing up new processes or capabilities where none existed before
• Proven ability to manage a heavy, competing workload with disciplined prioritization, and the intellectual honesty to name trade-offs directly and say what leadership needs to hear
• An exceptional communicator across formats — written, verbal, and executive-facing — with experience using tools such as Gainsight, Salesforce, and Tableau and practical fluency in AI-enabled operations
• SaaS, legal tech, or e-discovery experience; or exposure to AI adoption or transformation programs

Qualifications

Must Haves

• 3–5 years of experience in strategy, business operations, management consulting, or customer success operations, ideally within a SaaS or technology environment
• A balance of relationship-building and analytical rigor: you build trusted relationships with and influence senior leaders who don't report to you, and you turn quantitative measurement and qualitative intelligence into a coherent, actionable picture. Candidates weighted heavily to one side are not the fit
• A track record of owning consequential decisions in ambiguous, fast-moving situations, and of standing up new processes or capabilities where none existed before
• Proven ability to manage a heavy, competing workload with disciplined prioritization, and the intellectual honesty to name trade-offs directly and say what leadership needs to hear
• An exceptional communicator across formats — written, verbal, and executive-facing — with experience using tools such as Gainsight, Salesforce, and Tableau and practical fluency in AI-enabled operations

Nice to Haves

• SaaS, legal tech, or e-discovery experience; or exposure to AI adoption or transformation programs

Benefits

• An annual performance bonus
• Long-term incentives
• Hybrid/Remote