Dynatrace Platform Engineer

Summary

RHONDOS is seeking a Dynatrace Platform Engineer to join its Professional Services Team. The role configures and optimizes the Dynatrace Unified Observability Platform across cloud, hybrid, and on-premises environments, including SAP observability, while supporting customer engagements, troubleshooting, integrations, enablement, documentation, and continuous improvement.

Responsibilities

• Lead PowerConnect App implementation, configuration, and customization within Dynatrace to extend observability into SAP environments
• Customize and maintain PowerConnect's dashboard library, log processing, and metric extraction rules to reflect each customer's SAP landscape and business processes
• Onboard applications, infrastructure, and cloud workloads (AWS, Azure, or GCP; Kubernetes and Docker) for full-stack monitoring
• Design, build, and maintain custom dashboards, alerting profiles, workflows, and analytics using Dynatrace Query Language (DQL) and Grail
• Monitor application performance and availability; lead troubleshooting and root-cause analysis, leveraging Davis AI causal insights
• Configure Synthetic Monitoring, Real User Monitoring (RUM), APM, and Log Monitoring to close observability gaps
• Conduct health assessments and architecture reviews, and deliver clear, actionable best-practice recommendations
• Integrate Dynatrace with ITSM and collaboration tools such as ServiceNow, Jira and Slack
• Support OpenTelemetry and distributed-tracing initiatives across microservices architectures
• Partner with Product Development and Product Support teams and drive continuous improvement in system functionality and reliability
• Lead customer and internal enablement workshops, training sessions, and operations review meetings
• Maintain clear technical documentation, implementation guides, and runbooks
• Mentor junior consultants and contribute to internal observability standards and best practices

Skills

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience
• 1-3 years of experience in Application Performance Management (APM), observability, or related IT infrastructure roles
• 1+ years of hands-on experience implementing and administering Dynatrace (or comparable APM/observability tooling)
• Practical experience with at least one major cloud platform (AWS, Azure, or GCP) and containerization technologies (Docker, Kubernetes)
• Working knowledge of one or more programming/scripting languages (Java, .NET, Python, or JavaScript)
• Solid understanding of distributed systems, microservices, and modern web application architectures
• Ability to translate technical findings into business impact for non-technical stakeholders
• Dynatrace Certified Associate or Dynatrace Certified Professional certification
• Prior consulting, client-facing, or project management experience
• Familiarity with OpenTelemetry, Grail/DQL, and Davis AI-driven anomaly detection
• Experience with SAP environments (S4HANA, ECC, BW, PI/PO, HANA) and PowerConnect or similar SAP-to-observability integration tools
• Experience with CI/CD tooling (Jenkins, GitHub Actions, GitLab CI/CD) and infrastructure-as-code (Terraform, Ansible)
• Exposure to relational database technologies (Oracle, SQL Server, DB2)
• ITIL Foundation certification

Qualifications

Must Haves

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience
• 1-3 years of experience in Application Performance Management (APM), observability, or related IT infrastructure roles
• 1+ years of hands-on experience implementing and administering Dynatrace (or comparable APM/observability tooling)
• Practical experience with at least one major cloud platform (AWS, Azure, or GCP) and containerization technologies (Docker, Kubernetes)
• Working knowledge of one or more programming/scripting languages (Java, .NET, Python, or JavaScript)
• Solid understanding of distributed systems, microservices, and modern web application architectures
• Ability to translate technical findings into business impact for non-technical stakeholders

Nice to Haves

• Dynatrace Certified Associate or Dynatrace Certified Professional certification
• Prior consulting, client-facing, or project management experience
• Familiarity with OpenTelemetry, Grail/DQL, and Davis AI-driven anomaly detection
• Experience with SAP environments (S4HANA, ECC, BW, PI/PO, HANA) and PowerConnect or similar SAP-to-observability integration tools
• Experience with CI/CD tooling (Jenkins, GitHub Actions, GitLab CI/CD) and infrastructure-as-code (Terraform, Ansible)
• Exposure to relational database technologies (Oracle, SQL Server, DB2)
• ITIL Foundation certification

Benefits

• Performance-based incentives
• Comprehensive health, dental, and vision benefits.
• 401(k).
• Flexible remote work arrangements.
• Paid Dynatrace certification training and professional development budget.
• Paid time off and company holidays.