Client Success Manager

Summary

Rithum is a commerce network that helps brands, suppliers, and retailers create seamless e-commerce experiences. The Client Success Manager – Enterprise Accounts owns a portfolio of enterprise clients, building consultative relationships, driving adoption and value realization, managing client health and renewals, and identifying growth opportunities. The role uses AI and data-driven insights to improve client engagement and collaborates cross-functionally to deliver measurable business outcomes.

Responsibilities

• Serve as the primary relationship owner for assigned enterprise accounts
• Align Rithum’s capabilities to client goals and define measurable success outcomes
• Lead business reviews and success checkpoints to demonstrate value and align on priorities
• Monitor client health and proactively address risks and client needs
• Own renewal planning and execution, including forecasting and risk mitigation
• Identify expansion opportunities aligned to client goals, usage, and business strategy
• Partner with Sales on account planning and expansion execution
• Support commercial discussions across pricing, packaging, and contract changes
• Coordinate across Sales, Product, Support, Legal, Finance, and other teams to advance client priorities
• Maintain accurate client, renewal, and opportunity data
• Use AI, client data, and Client Success tools to improve insights, preparation, and productivity
• Apply AI to account research, business review preparation, and client health and usage analysis, and verify outputs for accuracy before they reach a client
• Share client feedback and emerging needs with relevant internal teams

Skills

• 2+ years of experience in Client Success, account management, renewals, or related client-facing roles in B2B SaaS
• Experience supporting enterprise clients with multiple stakeholders and complex business requirements
• Experience with renewals, client health, value realization, and client risk management
• Strong communication and relationship-management skills with the ability to influence multiple stakeholder levels
• Experience using CRM or Client Success platforms to manage client workflows and data
• Experience using AI tools (e.g., ChatGPT, Microsoft Copilot, Claude) to improve productivity, insights, or client engagement
• Up to 10%
• 3+ years of progressive client-facing experience
• Experience in SaaS, e-commerce, marketplace, or related technology environments
• Familiarity with Salesforce, Gainsight, or similar Client Success platforms, and AI-enabled client or productivity tools
• Bachelor's degree in Business, Marketing, Communications, or a related field preferred

Qualifications

Must Haves

• 2+ years of experience in Client Success, account management, renewals, or related client-facing roles in B2B SaaS
• Experience supporting enterprise clients with multiple stakeholders and complex business requirements
• Experience with renewals, client health, value realization, and client risk management
• Strong communication and relationship-management skills with the ability to influence multiple stakeholder levels
• Experience using CRM or Client Success platforms to manage client workflows and data
• Experience using AI tools (e.g., ChatGPT, Microsoft Copilot, Claude) to improve productivity, insights, or client engagement
• Up to 10%

Nice to Haves

• 3+ years of progressive client-facing experience
• Experience in SaaS, e-commerce, marketplace, or related technology environments
• Familiarity with Salesforce, Gainsight, or similar Client Success platforms, and AI-enabled client or productivity tools
• Bachelor's degree in Business, Marketing, Communications, or a related field preferred

Benefits

• Comprehensive benefits and wellness plans
• Remote-first working conditions
• Generous time off
• Wellness days
• A discretionary bonus for non-sales roles of 10% of the annual base salary
• Sales incentives, where applicable
• Medical, dental and vision benefits
• Affordable health care plans and company HSA contributions, starting on Day 1
• A 6% 401(k) match
• 20 days of Paid Time Off
• 9 Company-Paid holidays
• 2 paid floating holidays
• 7 paid sick days
• 2 Wellness days
• 1 Paid Volunteer Day
• At 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days
• 12 weeks primary caregiver leave
• 4 weeks secondary caregiver leave
• Accident, critical illness, and hospital indemnity insurance
• Pet insurance
• Legal assistance and identity theft insurance plans
• Life insurance 2x salary
• Access to the Calm app and the Employee Assistance Program
• $65/month Remote work stipend for internet
• Culture and team-building activities
• Tuition assistance
• Career development opportunities
• Charitable contribution match up to $250 per year