IT Automation Engineer - Business Technology (Central/Mountain Time - US)

Summary

Rithum is a commerce network that provides solutions helping brands, suppliers, and retailers optimize e-commerce operations and growth. The Automation Engineer designs, builds, and maintains IT automation scripts, workflows, and tools while administering end-user, identity, and collaboration platforms. The role partners with Service Desk, Infrastructure Engineering, and Information Security teams to improve reliability, reduce manual work, and apply AI to Business Technology workflows.

Responsibilities

• Design, build, and maintain automation scripts and workflows (e.g., PowerShell, Python, Bash) that streamline IT service delivery, endpoint provisioning, and systems administration tasks
• Design, build, and own automated workflows across user lifecycle, device provisioning, and identity lifecycle using Rithum's existing platforms (Okta, Microsoft Entra ID, Intune, Jamf) and API and webhook integrations
• Instrument automations with logging and alerting so every action is auditable and measurable, tracking hours saved and errors reduced rather than only whether a workflow ran
• Translate manual, repetitive IT operations processes into reliable, documented, automated solutions, adapting existing scripts and tools to address new and evolving business needs
• Use AI tools to accelerate script development, troubleshoot automation failures, and draft technical documentation, verifying outputs before they are applied to production systems
• Administer, configure, and monitor end-user and identity platforms such as Active Directory, Okta, Microsoft Entra ID, Intune, Jamf, and Tanium, escalating architectural decisions on complex integrations to senior IT Operations teammates
• Administer and support collaboration and productivity platforms such as Microsoft 365, Google Workspace, Slack, Zoom, and Microsoft Teams
• Resolve end-user computing issues across Windows and macOS through the ticketing queue, direct messaging, and voice or video sessions, owning requests end-to-end and escalating critical incidents and system alerts to senior IT Operations
• Document technical solutions so they are accurate, secure, and aligned with corporate IT and Information Security standards and policies
• Partner with the Service Desk, Infrastructure Engineering, and Information Security teams to identify recurring manual tasks that are strong candidates for automation
• Collaborate with partner teams to test, deploy, and monitor automation workflows, tailoring communication to technical and non-technical audiences
• Provide occasional guidance to Service Desk teammates on scripting fundamentals and automation best practices as your experience grows
• Document automation workflows, runbooks, and troubleshooting guides so that solutions remain supportable and repeatable across the IT organization
• Own the automation knowledge base, keeping runbooks and integration notes current so what you build is repeatable and supportable by others rather than dependent on you
• Apply lessons learned from prior automation efforts to improve reliability, reduce inefficiencies, and anticipate dependencies in future builds
• Monitor the performance and reliability of deployed automations, escalating and resolving issues within your area of ownership
• Use AI as your starting point for recurring IT work — configuration research, scripting, troubleshooting, documentation, and solution design — so your output is clearer and needs less rework
• Validate AI-generated scripts, configurations, and recommendations in non-production environments before applying them, following Rithum's responsible AI use and data security standards
• Share effective AI-assisted approaches and prompts with teammates when they meaningfully improve automation quality or speed
• Continuously identify opportunities where automation and AI can be applied to Business Technology workflows, escalating larger opportunities to your manager

Skills

• 2+ years of experience in IT systems administration, service desk operations, or a related technical role, including hands-on experience writing and maintaining automation scripts (e.g., PowerShell, Python, Bash, or similar)
• Hands-on experience administering or supporting enterprise identity, collaboration, and productivity platforms such as Active Directory, Microsoft Entra ID, Okta, Microsoft 365, Slack, Zoom, or Microsoft Teams
• Demonstrated experience adapting or troubleshooting existing automation, scripts, or workflows to resolve moderately complex, ambiguous technical issues
• Experience using AI tools (e.g., ChatGPT, Microsoft Copilot, Claude) to improve productivity through research, communication, analysis, documentation, automation, workflow optimization, and decision-making
• Demonstrated hands-on use of AI coding tools (e.g., Claude Code, GitHub Copilot) to build, ship, or automate a working solution, evidenced by a portfolio, repository, or project example
• Located in the United States Central or Mountain time zone, with working hours aligned to that time zone
• Handle escalations requiring cross-team coordination
• Participate in an on-call rotation for urgent issues outside business hours
• Strong written and verbal communication skills, including the ability to explain technical concepts to technical and non-technical audiences
• Must be available for occasional travel to Rithum offices - anticipated quarterly
• Successful professional experience working in a remote environment
• 3+ years of experience in IT automation, systems engineering, or a DevOps-adjacent role
• Certifications such as CompTIA Server+, CompTIA Linux+, Microsoft Certified: Azure Administrator Associate, or equivalent scripting/automation certifications
• Experience integrating automation with IT service management or endpoint management tooling (e.g., ServiceNow, Microsoft Intune, Jira)
• Experience with workflow orchestration or automation tooling (e.g., Zapier, Make, n8n, Workato)
• Familiarity with REST API integration patterns and event-driven concepts such as webhooks, triggers, and conditional logic
• Exposure to endpoint management and protection platforms (e.g., Microsoft Intune, Jamf, Tanium, CrowdStrike)
• Personal projects, repositories, or hackathon work demonstrating scripting or automation ability

Qualifications

Must Haves

• 2+ years of experience in IT systems administration, service desk operations, or a related technical role, including hands-on experience writing and maintaining automation scripts (e.g., PowerShell, Python, Bash, or similar)
• Hands-on experience administering or supporting enterprise identity, collaboration, and productivity platforms such as Active Directory, Microsoft Entra ID, Okta, Microsoft 365, Slack, Zoom, or Microsoft Teams
• Demonstrated experience adapting or troubleshooting existing automation, scripts, or workflows to resolve moderately complex, ambiguous technical issues
• Experience using AI tools (e.g., ChatGPT, Microsoft Copilot, Claude) to improve productivity through research, communication, analysis, documentation, automation, workflow optimization, and decision-making
• Demonstrated hands-on use of AI coding tools (e.g., Claude Code, GitHub Copilot) to build, ship, or automate a working solution, evidenced by a portfolio, repository, or project example
• Located in the United States Central or Mountain time zone, with working hours aligned to that time zone
• Handle escalations requiring cross-team coordination
• Participate in an on-call rotation for urgent issues outside business hours
• Strong written and verbal communication skills, including the ability to explain technical concepts to technical and non-technical audiences
• Must be available for occasional travel to Rithum offices - anticipated quarterly
• Successful professional experience working in a remote environment

Nice to Haves

• 3+ years of experience in IT automation, systems engineering, or a DevOps-adjacent role
• Certifications such as CompTIA Server+, CompTIA Linux+, Microsoft Certified: Azure Administrator Associate, or equivalent scripting/automation certifications
• Experience integrating automation with IT service management or endpoint management tooling (e.g., ServiceNow, Microsoft Intune, Jira)
• Experience with workflow orchestration or automation tooling (e.g., Zapier, Make, n8n, Workato)
• Familiarity with REST API integration patterns and event-driven concepts such as webhooks, triggers, and conditional logic
• Exposure to endpoint management and protection platforms (e.g., Microsoft Intune, Jamf, Tanium, CrowdStrike)
• Personal projects, repositories, or hackathon work demonstrating scripting or automation ability

Benefits

• Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1
• A 6% 401(k) match
• Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days
• 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave
• Accident, critical illness, and hospital indemnity insurance
• Pet insurance
• Legal assistance and identity theft insurance plans
• Life insurance 2x salary
• Access to the Calm app and the Employee Assistance Program
• $65/month Remote work stipend for internet
• Culture and team-building activities
• Tuition assistance
• Career development opportunities
• Charitable contribution match up to $250 per year
• Remote-first working conditions