Site Support Technician

Summary

SAIC is looking for a Site Support Technician to support their team in Washington, DC. The primary responsibilities include providing technical assistance for computer systems, software, hardware, and networking, as well as troubleshooting IT-related problems and managing user accounts.

Responsibilities

• Troubleshoot and resolve IT-related problems promptly, either remotely or in person, ensuring minimal disruption to workflow
• Install, configure, and maintain computer systems, peripherals, and software applications
• Set up and manage user accounts and access permissions in accordance with company policies
• Collaborate with other IT team members to identify and implement solutions to improve system performance, reliability, and security
• Provides feedback and customer support regarding product performance problems and suggested solutions which may require product exchanges or more complex problem solving
• Interact as needed with other IT personnel and potentially the customer when the customer’s problem cannot be resolved directly
• Document and maintain accurate records of all IT support activities, including troubleshooting steps and resolutions

Skills

• AA Degree in related discipline and one-year related experience; Or, High School and two (2) years of related experience with relevant certification
• Ability to obtain and maintain a public trust requiring U.S. Citizenship or Green Card
• Strong knowledge of computer hardware, software, networking, and operating systems
• Familiarity with help desk software and ticketing systems for managing support requests (e.g., ServiceNow)
• Excellent troubleshooting and problem-solving skills, with a methodical approach to diagnosing and resolving issues
• Effective communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users
• Ability to work independently with minimal supervision, as well as collaboratively within a team environment
• Customer-focused mindset with a commitment to delivering exceptional service and support to all users

Qualifications

Must Haves

• AA Degree in related discipline and one-year related experience; Or, High School and two (2) years of related experience with relevant certification
• Ability to obtain and maintain a public trust requiring U.S. Citizenship or Green Card
• Strong knowledge of computer hardware, software, networking, and operating systems
• Familiarity with help desk software and ticketing systems for managing support requests (e.g., ServiceNow)
• Excellent troubleshooting and problem-solving skills, with a methodical approach to diagnosing and resolving issues
• Effective communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users
• Ability to work independently with minimal supervision, as well as collaboratively within a team environment
• Customer-focused mindset with a commitment to delivering exceptional service and support to all users