Solutions Architect, Salesforce Migrations (Data360, Revenue, Tableau, or Marketing Clouds)

Summary

Salesforce is an AI CRM company helping organizations drive customer success through trusted technology and innovation. The Solutions Architect, Salesforce Migrations leads complex customer migration engagements from kickoff through go-live, serving as the primary technical and strategic contact while coordinating delivery partners, applying automation and AI tooling, and informing product improvements.

Responsibilities

• Lead end-to-end customer migration engagements — owning technical delivery, project health, and successful go-live outcomes
• Partner with Account Teams and Sales leadership to align migration goals with customers' broader business strategy, renewal, and expansion objectives
• Build strong relationships with both business and technical stakeholders, translating complex migration challenges into clear, actionable decisions
• Develop and execute focused delivery plans that prioritize high-impact milestones and hold pod-level timelines to account
• Facilitate enablement and alignment sessions to ensure customer teams are prepared and confident for platform transitions
• Drive adoption of AI agents and automation toolkits to accelerate discovery, data mapping, and code conversion — reducing manual effort and compressing delivery timelines
• Collaborate closely with GDC partners, delegating repeatable technical tasks while maintaining full accountability for output quality
• Work in close alignment with Outbound Product Managers to stay current on product roadmaps and translate field insights into product improvements
• Identify underutilized platform capabilities and incorporate them into migration roadmaps to increase customer throughput and adoption
• Serve as a subject matter expert in at least one key domain: **Marketing Cloud (Engagement/Intelligence)**, **Data 360 (Data Cloud)**, **Revenue Cloud (CPQ/Billing)**, or **Tableau**
• Apply AI literacy and prompt engineering skills to guide AI agents in data retrieval, migration health reporting, and task automation
• Act as the technical point of contact during major migration incidents — coordinating with Engineering and Product to protect the customer's operations during cutover phases
• Monitor technical trends proactively and provide tailored release recommendations to optimize migrated environments for performance and stability

Skills

• 4+ years of experience in Professional Services, Customer Success, or Technical Consulting, with a strong focus on large-scale platform migrations
• Deep, hands-on domain expertise in one or more of the following: Marketing Cloud (Engagement/Intelligence), Data 360 (Data Cloud), Revenue Cloud (CPQ/Billing), or Tableau
• Demonstrated ability to drive business value, facilitate technical discussions, and navigate complex stakeholder conversations
• Ability to translate complex technical architectures into business-friendly language and guide customers through data transformations
• Proven experience working with global or offshore delivery models (such as GDC) to accelerate project delivery
• Advanced knowledge of Salesforce core (Sales/Service Cloud) or specialized clouds (Marketing, Data, Revenue, or Tableau)
• Familiarity with AI agents or automation tools applied to data mapping, sentiment analysis, or task automation
• Understanding of how target cloud platforms integrate with telephony systems, third-party data sources, and self-service portals
• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
• Certifications in relevant domains (e.g., Marketing Cloud Consultant, CPQ Specialist, Data Cloud Consultant, Tableau Desktop Specialist)
• Prior experience as an individual contributor leading multi-million dollar transformation engagements
• Salesforce AI Associate or Agentblazer certifications

Qualifications

Must Haves

• 4+ years of experience in Professional Services, Customer Success, or Technical Consulting, with a strong focus on large-scale platform migrations
• Deep, hands-on domain expertise in one or more of the following: Marketing Cloud (Engagement/Intelligence), Data 360 (Data Cloud), Revenue Cloud (CPQ/Billing), or Tableau
• Demonstrated ability to drive business value, facilitate technical discussions, and navigate complex stakeholder conversations
• Ability to translate complex technical architectures into business-friendly language and guide customers through data transformations
• Proven experience working with global or offshore delivery models (such as GDC) to accelerate project delivery
• Advanced knowledge of Salesforce core (Sales/Service Cloud) or specialized clouds (Marketing, Data, Revenue, or Tableau)
• Familiarity with AI agents or automation tools applied to data mapping, sentiment analysis, or task automation
• Understanding of how target cloud platforms integrate with telephony systems, third-party data sources, and self-service portals
• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Nice to Haves

• Certifications in relevant domains (e.g., Marketing Cloud Consultant, CPQ Specialist, Data Cloud Consultant, Tableau Desktop Specialist)
• Prior experience as an individual contributor leading multi-million dollar transformation engagements
• Salesforce AI Associate or Agentblazer certifications

Benefits

• Certain roles may be eligible for incentive compensation, equity, and benefits.
• Time off programs
• Medical insurance
• Dental insurance
• Vision insurance
• Mental health support
• Paid parental leave
• Life insurance
• Disability insurance
• 401(k)
• An employee stock purchasing program
• Office - Flexible