Business Intelligence Data Analyst

Summary

SBT delivers conversational messaging and payment solutions for regulated businesses. The Business Intelligence Data Analyst will develop and maintain Power BI dashboards and data models, partner with stakeholders on KPIs and reporting, improve data quality, and support self-service business intelligence through documentation, communications, and training.

Responsibilities

• Design, develop, and maintain Power BI dashboards and data models supporting business functions
• Partner with business stakeholders to gather requirements, define KPIs, and translate them into actionable reporting solutions
• Ensure data accuracy and consistency by validating source data, monitoring report outputs, and documenting assumptions and definitions
• Collaborate with Data Engineering to define analytical requirements and contribute to the design of optimized data models and transformation logic
• Support self-service BI users through communications, collateral, and training materials
• Document KPI definitions, data lineage, and reporting assumptions to support consistency and self-service analytics
• Identify opportunities to automate manual reporting processes and improve refresh reliability
• Adhere to the Company's Code of Conduct/Ethics
• Create and maintain effective working relationships with other Company employees
• Ability to multi-task, prioritize, and manage time effectively
• Project a professional and appropriate Company image in all dealings with clients, vendors, business partners, and visitors
• Ensure security of information in all matters pertaining to company, client, and consumer information
• Contribute to the professional culture within the office and the company overall

Skills

• Experience in business intelligence, analytics, or data roles
• Proficiency in SQL, including techniques such as CTEs and window functions for dataset manipulation
• Familiarity with dimensional data modeling and data warehouse concepts
• Proficiency in Power BI (DAX, data modeling, Power Query, and dashboard design) or other visualization tooling
• Excellent ownership, problem-solving, communication, and time management skills with the ability to work independently on multiple projects
• Experience collaborating across technical and business teams; ability to translate analytical findings into business insights
• Experience with SMS/Text Servicing or CPaaS platforms is a plus
• Experience with Payments Services is a plus
• Experience working with CRM and marketing automation data sources (e.g., Salesforce, HubSpot)

Qualifications

Must Haves

• Experience in business intelligence, analytics, or data roles
• Proficiency in SQL, including techniques such as CTEs and window functions for dataset manipulation
• Familiarity with dimensional data modeling and data warehouse concepts
• Proficiency in Power BI (DAX, data modeling, Power Query, and dashboard design) or other visualization tooling
• Excellent ownership, problem-solving, communication, and time management skills with the ability to work independently on multiple projects
• Experience collaborating across technical and business teams; ability to translate analytical findings into business insights

Nice to Haves

• Experience with SMS/Text Servicing or CPaaS platforms is a plus
• Experience with Payments Services is a plus
• Experience working with CRM and marketing automation data sources (e.g., Salesforce, HubSpot)