Client Service Manager

Summary

Gallagher Benefit Services helps organizations navigate employee benefits, workplace wellbeing, and workforce challenges. The company is seeking a Client Service Manager for its Small Group Employee Benefits team to manage client accounts, lead renewals, strengthen relationships, support new business, and coordinate account management activities.

Responsibilities

• Be the go-to person for your clients, ensuring their needs are met with care and precision
• Lead the renewal process, working closely with our Production team to deliver the best solutions on time
• Strengthen relationships with clients by providing exceptional service and identifying opportunities to offer additional support
• Help secure existing business while driving the sale of new services and coverage options
• Collaborate with internal teams to ensure smooth account management and client satisfaction

Skills

• Bachelor's degree with 3+ years client service and/or claims management experience
• High School degree/GED with 8+ years client service and/or claims management experience
• Ability to travel up to 25% of the time
• Proficiency in Microsoft Office
• A knack for building and maintaining strong client relationships
• The ability to explain complex insurance solutions in simple terms
• A proactive approach to problem-solving and delivering results
• Experience in account management or a similar client-facing role
• A commitment to ethical practices and doing business the right way
• Proficient in using technology as a tool to maximize productivity and quality
• Strong written and verbal communication skills
• Comfortably engages others in consultative discussion
• Effectively manages/balances multiple and sometimes competing priorities
• Works in a self-directed manner
• Must obtain Life & Health License within the first 90 days of employment, if not already licensed
• Experience in account management or a similar client-facing role
• Previous insurance knowledge and experience managing client relationships
• Solid financial acumen

Qualifications

Must Haves

• Bachelor's degree with 3+ years client service and/or claims management experience
• High School degree/GED with 8+ years client service and/or claims management experience
• Ability to travel up to 25% of the time
• Proficiency in Microsoft Office
• A knack for building and maintaining strong client relationships
• The ability to explain complex insurance solutions in simple terms
• A proactive approach to problem-solving and delivering results
• Experience in account management or a similar client-facing role
• A commitment to ethical practices and doing business the right way
• Proficient in using technology as a tool to maximize productivity and quality
• Strong written and verbal communication skills
• Comfortably engages others in consultative discussion
• Effectively manages/balances multiple and sometimes competing priorities
• Works in a self-directed manner

Nice to Haves

• Must obtain Life & Health License within the first 90 days of employment, if not already licensed
• Experience in account management or a similar client-facing role
• Previous insurance knowledge and experience managing client relationships
• Solid financial acumen

Benefits

• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact