Deployed Software Engineer

Summary

Serval is an AI-native automation platform transforming enterprise operations. The Deployed Software Engineer role involves architecting and building production-grade systems for strategic pilots, while directly engaging with customers to enhance AI-driven workflows.

Responsibilities

• Architect and build production-grade systems for strategic pilots, turning complex requirements into scalable implementations that transition cleanly into core product
• Design, implement, and maintain backend services, APIs, and integrations that extend Serval’s AI agent platform and are used across customers
• Engineer secure, high-performance integrations with external systems, focusing on reliability, data modeling, observability, and long-term maintainability
• Convert real-world customer edge cases into generalized, reusable product capabilities through thoughtful system design and code contributions
• Own the technical lifecycle of key deployments, from initial architecture through scaling, performance optimization, and continuous improvement

Skills

• 2+ years of software engineering experience, ideally in a product-focused or customer-facing role
• Strong coding and system design skills, with experience shipping production systems and building external integrations
• Comfort operating in fast-moving environments with high ownership and limited structure
• Ability to communicate clearly with both technical and business stakeholders
• A track record of taking initiatives from ambiguous problem to shipped solution with measurable impact
• Experience at an early-stage startup as a founding or early engineer
• Background working with enterprise customers or supporting complex technical sales cycles
• Familiarity with IT, security, service management, or workflow automation domains
• Experience building or deploying AI/LLM-powered features or agent-based systems
• Interest in founding or building a company in the future

Qualifications

Must Haves

• 2+ years of software engineering experience, ideally in a product-focused or customer-facing role
• Strong coding and system design skills, with experience shipping production systems and building external integrations
• Comfort operating in fast-moving environments with high ownership and limited structure
• Ability to communicate clearly with both technical and business stakeholders
• A track record of taking initiatives from ambiguous problem to shipped solution with measurable impact

Nice to Haves

• Experience at an early-stage startup as a founding or early engineer
• Background working with enterprise customers or supporting complex technical sales cycles
• Familiarity with IT, security, service management, or workflow automation domains
• Experience building or deploying AI/LLM-powered features or agent-based systems
• Interest in founding or building a company in the future

Benefits

• Impact: Be a key player in shaping the success of our product and company.
• Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
• Culture: Join a culture that values innovation, ownership, accountability, and fun.