Executive Operations & Customer Experience Coordinator

Summary

Sharon McMahon Education is seeking a highly organized, proactive professional to support its CEO and senior team, serve customers, and keep day-to-day operations running smoothly. The role manages executive scheduling, customer orders and inquiries, operational logistics, email marketing operations, website updates, and process improvements in a fully remote environment.

Responsibilities

• Manage the CEO’s calendar, scheduling, priorities, meeting logistics, and conflicts
• Track follow-ups, deadlines, and key details to ensure nothing falls through the cracks
• Respond to customer inquiries with warmth, accuracy, professionalism, and an on-brand voice
• Manage customer orders, account questions, refunds, exchanges, and issue resolution through Shopify and related tools
• Support day-to-day operational, administrative, and logistics needs across the business
• Assist with email marketing operations in Klaviyo
• Make minor website and content updates and help troubleshoot basic site or e-commerce issues
• Identify recurring problems, inefficiencies, and customer pain points – and propose practical solutions
• Handle confidential and time-sensitive information with care and good judgment

Skills

• Experience in executive support, operations, customer experience, e-commerce, or another role requiring high levels of organization and independent judgment
• Excellent written communication skills and a strong instinct for professional, customer-centered communication
• Exceptional attention to detail and a consistent habit of reviewing work carefully
• Strong ownership mindset: you anticipate needs, prioritize effectively, and see tasks through to completion
• Ability to work independently in a remote environment while managing shifting priorities
• Resourceful and comfortable learning new tools, solving straightforward problems, and knowing when to escalate an issue
• Candidates must be available to work hours that substantially align with Eastern and Central Time business hours

Qualifications

Must Haves

• Experience in executive support, operations, customer experience, e-commerce, or another role requiring high levels of organization and independent judgment
• Excellent written communication skills and a strong instinct for professional, customer-centered communication
• Exceptional attention to detail and a consistent habit of reviewing work carefully
• Strong ownership mindset: you anticipate needs, prioritize effectively, and see tasks through to completion
• Ability to work independently in a remote environment while managing shifting priorities
• Resourceful and comfortable learning new tools, solving straightforward problems, and knowing when to escalate an issue
• Candidates must be available to work hours that substantially align with Eastern and Central Time business hours

Benefits

• Fully remote
• Benefits-eligible position