Solutions Engineer

Summary

Shift5 builds a data platform for onboard operational technology that delivers cybersecurity, predictive maintenance, and compliance capabilities for defense and commercial fleets. The Solutions Engineer will help customers understand, evaluate, and adopt the platform by delivering technical demonstrations, supporting evaluations, developing solutions, and translating complex technical capabilities into business value throughout the sales process.

Responsibilities

• Partner with Strategic Account Executives throughout the sales cycle to support technical discovery, customer meetings, and solution development
• Deliver engaging product demonstrations tailored to customer missions, operational environments, and technical requirements
• Assist customers with technical evaluations, proof-of-concept activities, workshops, and pilot programs
• Develop a strong understanding of Shift5's platform, cybersecurity capabilities, predictive maintenance analytics, and onboard operational technology
• Answer customer technical questions and collaborate with Product and Engineering to address more complex technical requirements
• Support solution design by helping align Shift5's capabilities to customer objectives and operational challenges
• Partner with Product Marketing to support industry events, coordinate product demonstrations, and participate in customer engagements
• Assist with technical presentations, proposal responses, capability briefs, and customer-facing technical documentation
• Capture customer feedback and communicate product enhancement opportunities to Product and Engineering
• Represent Shift5 at customer meetings, industry conferences, trade shows, and technical demonstrations
• Stay informed on competitive offerings, industry trends, and emerging technologies to better support customer conversations
• Build trusted relationships with customers by providing responsive, professional technical support throughout the sales process

Skills

• * 2–5 years of experience as a Solution Engineer, Sales Engineer, Systems Engineer, Technical Consultant, or in a similar customer-facing technical role
• * Experience presenting software or technical solutions to customers
• * Strong communication skills with the ability to explain complex technical concepts to both technical and non-technical audiences
• * Working knowledge of networking, cybersecurity, cloud technologies, operational technology (OT), embedded systems, or enterprise software
• * Experience supporting customer demonstrations, proof-of-concepts, or technical evaluations
• * Strong collaboration and problem-solving skills with the ability to work cross-functionally
• * Bachelor's degree in Engineering, Computer Science, Information Systems, Cybersecurity, or a related technical discipline, or equivalent experience
• * Ability to obtain and maintain a U.S. security clearance
• Expected travel: 20–35%
• This position requires U.S. citizenship due to federal contract requirements and access to controlled information
• * Experience supporting defense technology, cybersecurity, SaaS, aerospace, transportation, or government contracting organizations is strongly preferred
• * Experience supporting Department of Defense or Intelligence Community customers is preferred

Qualifications

Must Haves

• * 2–5 years of experience as a Solution Engineer, Sales Engineer, Systems Engineer, Technical Consultant, or in a similar customer-facing technical role
• * Experience presenting software or technical solutions to customers
• * Strong communication skills with the ability to explain complex technical concepts to both technical and non-technical audiences
• * Working knowledge of networking, cybersecurity, cloud technologies, operational technology (OT), embedded systems, or enterprise software
• * Experience supporting customer demonstrations, proof-of-concepts, or technical evaluations
• * Strong collaboration and problem-solving skills with the ability to work cross-functionally
• * Bachelor's degree in Engineering, Computer Science, Information Systems, Cybersecurity, or a related technical discipline, or equivalent experience
• * Ability to obtain and maintain a U.S. security clearance
• Expected travel: 20–35%
• This position requires U.S. citizenship due to federal contract requirements and access to controlled information

Nice to Haves

• * Experience supporting defense technology, cybersecurity, SaaS, aerospace, transportation, or government contracting organizations is strongly preferred
• * Experience supporting Department of Defense or Intelligence Community customers is preferred

Benefits

• Bonus program and equity in a fast-growing startup
• Competitive salary and stock options in a fast-growing startup
• Employer-paid medical, dental and vision coverage
• Health Savings Account with annual employer contributions
• Life Insurance
• Uncapped paid time off policy
• Flexible work & remote work policy
• Tax-deferred public transit benefits with Metro SmartBenefits (DC/MD/VA)