Implementation Manager

Summary

Shopmonkey is a cloud-based auto-repair shop software company that helps automotive businesses streamline their operations. The Implementation Manager will serve as the primary customer contact during implementation, provide product support and training, coordinate internal deliverables, and develop customized solutions to help customers succeed.

Responsibilities

• Serve as the main point of contact during a customer’s implementation process
• Deliver top tier customer service and support across all product areas
• Assist in training customers to ensure the successful beginning of a new customer journey
• Coordinate deliverables with various internal departments
• Communicate thoughtful, customized solutions that help customers move forward and grow their business
• Learn all about the Shopmonkey product suite and automotive industry

Skills

• Have a clear, professional, friendly and informative communication style
• Enjoy creative problem solving and taking on new challenges
• Have exceptional project management skills with a proven ability to multi-task
• Are self-directed learners and highly motivated to succeed
• Thrive in a dynamic & collaborative startup environment, and are comfortable with ambiguity
• Adapt quickly to changing priorities and evolving customer needs
• Have a related education background (Bachelor's degree a plus)
• Are familiar with a SaaS business models and tools
• Have at least 2+ years of relevant experience preferred or automotive industry knowledge and experience
• A true appreciation for cars and/or are familiar with the automotive industry!
• Are bilingual in Spanish/English

Qualifications

Must Haves

• Have a clear, professional, friendly and informative communication style
• Enjoy creative problem solving and taking on new challenges
• Have exceptional project management skills with a proven ability to multi-task
• Are self-directed learners and highly motivated to succeed
• Thrive in a dynamic & collaborative startup environment, and are comfortable with ambiguity
• Adapt quickly to changing priorities and evolving customer needs
• Have a related education background (Bachelor's degree a plus)
• Are familiar with a SaaS business models and tools

Nice to Haves

• Have at least 2+ years of relevant experience preferred or automotive industry knowledge and experience
• A true appreciation for cars and/or are familiar with the automotive industry!
• Are bilingual in Spanish/English

Benefits

• Bonus
• Equity
• Company stock options
• Medical, dental, vision, and life insurance benefits available the 1st of the month following hire date (mainly for U.S.-based, full-time employees)
• Short term and long term disability (mainly for U.S.-based, full-time employees)
• Employee assistance program (mainly for U.S.-based, full-time employees)
• Reimbursement for a personal health and wellness membership (mainly for U.S.-based, full-time employees)
• Generous parental leave (mainly for U.S.-based, full-time employees)
• 401(k) available upon hire (mainly for U.S.-based, full-time employees)
• 11 paid holidays (mainly for U.S.-based, full-time employees)
• Flexible time off - take the time off you need! (mainly for U.S.-based, full-time employees)
• Matching donations for approved charitable organizations (mainly for U.S.-based, full-time employees)
• Group volunteer efforts (mainly for U.S.-based, full-time employees)
• For candidates in the San Jose area, this would be a hybrid role with 2-3/days per week on-site at our Morgan Hill office for team collaboration.