ShotPay
Posted 11 days agoVerified live 1d ago
Customer Success Manager
Brief overview
Remote
UndergradOr in progress
3+ yrsMinimum
Account ManagementCustomer SuccessSaaSFinancial Services
About the company
ShotPayshotpay.com
ShotPay is America's Way to Pay for the Shooting, Hunting, Outdoor, and Tactical Space.
Job description
Summary
ShotPay is a specialized payments platform serving the Shooting, Hunting, Outdoor, and Tactical industry in the United States. The Customer Success Manager supports merchants and partners by onboarding customers, guiding implementation, monitoring account health, resolving service issues, and identifying opportunities to optimize performance and increase revenue.
Responsibilities
- Onboard new customers
- Guide them through implementation
- Ensure they understand how to use ShotPay tools to drive higher conversion and revenue
- Onboarding larve merchants
- Monitoring account health
- Analyzing performance data
- Resolving service issues
- Conducting regular check-ins to identify opportunities for optimization and upsell
- Collaborating with product, sales, and ops teams to represent customer needs
- Improve processes
- Contribute to an excellent overall customer experience
Skills
- Ability to drive high levels of Customer Satisfaction and Customer Retention through proactive engagement and follow-through
- Strong Relationship Building and Customer Service skills, with a focus on empathy, clear communication, and responsiveness
- Solid Analytical Skills to interpret customer data, identify trends, and recommend practical improvements to performance
- Comfort working remotely, managing time effectively, and using digital collaboration tools
- Ability to work in a fast-paced environment, prioritize multiple accounts, and adapt to evolving customer and business needs
- Experience in account management, customer success, or client-facing roles in SaaS, payments, or financial services is preferred
- Knowledge of or interest in the Shooting, Hunting, Outdoor, or Tactical industry is a big plus!
Qualifications
Must Haves
- Ability to drive high levels of Customer Satisfaction and Customer Retention through proactive engagement and follow-through
- Strong Relationship Building and Customer Service skills, with a focus on empathy, clear communication, and responsiveness
- Solid Analytical Skills to interpret customer data, identify trends, and recommend practical improvements to performance
- Comfort working remotely, managing time effectively, and using digital collaboration tools
- Ability to work in a fast-paced environment, prioritize multiple accounts, and adapt to evolving customer and business needs
Nice to Haves
- Experience in account management, customer success, or client-facing roles in SaaS, payments, or financial services is preferred
- Knowledge of or interest in the Shooting, Hunting, Outdoor, or Tactical industry is a big plus!
Benefits
- Full-time, remote role
