Product Manager, Agent Autonomy

Summary

Siena is the Agent of Record for customer experience, built for consumer brands through connected multi-agent systems. The Product Manager will own agent autonomy, determining where agents can act without human intervention, improving autonomous resolution through evaluations and experiments, and increasing customer visibility and trust. The role also includes onboarding, launches, customer demos, and forward-deployed product work.

Responsibilities

• Own autonomy end to end: define where agents can act without a human in the loop, and push that boundary as trust and evals allow
• Build and ship the systems that make autonomous resolution measurably better: evaluation suites, automated testing, performance monitoring that catches issues before customers do
• Give customers real-time visibility into coverage: what's automated, what's escalated, and why, so trust in autonomy compounds instead of eroding
• Design and run journey-level A/B tests across agent flows, and use the results to decide what ships next
• Own onboarding and automation so customers reach full autonomous coverage in days, not weeks
• Run full launch cycles for autonomy features: internal testing, early access, GA, with customer enablement through webinars, docs, and training
• Demo autonomy wins to customers directly and co-sell alongside sales
• Act as forward-deployed PM when needed: sit with customers, scope live, and move fast from insight to shipped improvement

Skills

• You're a strong problem solver, full stop
• 3+ years working as a Product Manager in CX, ecommerce, helpdesk, or AI automation
• AI-native: you build with Claude, Cursor, v0, or similar as a daily part of how you work, not just something you've tried
• Experience running structured experiments or A/B tests to improve a product metric, not just intuition-led changes
• Technical fluency: you can scope webhook systems, OAuth flows, and complex integrations yourself
• Customer confidence: you thrive talking with customers, running demos, and co-selling alongside sales
• Experience building trust or visibility features (dashboards, coverage reporting, status pages) for a product customers rely on
• Background implementing or rolling out complex systems for enterprise customers

Qualifications

Must Haves

• You're a strong problem solver, full stop
• 3+ years working as a Product Manager in CX, ecommerce, helpdesk, or AI automation
• AI-native: you build with Claude, Cursor, v0, or similar as a daily part of how you work, not just something you've tried

Nice to Haves

• Experience running structured experiments or A/B tests to improve a product metric, not just intuition-led changes
• Technical fluency: you can scope webhook systems, OAuth flows, and complex integrations yourself
• Customer confidence: you thrive talking with customers, running demos, and co-selling alongside sales
• Experience building trust or visibility features (dashboards, coverage reporting, status pages) for a product customers rely on
• Background implementing or rolling out complex systems for enterprise customers

Benefits

• Equity or stock grants: "Own a piece of what you build."
• Learning budget.
• Fully distributed, async-first work environment.
• Premium accounts for ChatGPT, Claude, Perplexity Pro, Cursor, and Lovable.
• A quarterly budget for new AI tools.