Dayforce Project Manager (North America Emerging Markets)

Summary

Silver Cloud is growing its North American Dayforce practice and delivers HR technology transformation services. The Dayforce Project Manager or Senior Project Manager will lead client-facing implementation, optimization, and transformation projects, managing plans, governance, risks, budgets, stakeholders, distributed teams, testing, go-live, and post-launch stabilization.

Responsibilities

• Lead project mobilisation and establish a clear delivery plan, governance structure, roles, responsibilities and ways of working
• Develop and maintain detailed project plans covering milestones, dependencies, resources, critical paths and deliverables
• Confirm project scope, objectives, assumptions, success measures and client responsibilities
• Coordinate project kick-off and ensure internal, client and third-party teams understand the delivery approach
• Use project and commercial information to create realistic plans and maintain delivery momentum
• Establish and manage an effective governance cadence across project meetings, status reviews, steering committees and decision forums
• Maintain accurate project plans, RAID logs, action logs, decision logs, status reports and governance records
• Provide clear and timely reporting on project health, progress, risks, issues, dependencies, decisions and next steps
• Ensure key milestones, stage gates and deliverables are reviewed, approved and documented
• Create clear escalation routes and ensure issues are raised early enough for effective action
• Proactively identify, assess and manage project risks, issues, actions, assumptions, dependencies and decisions
• Develop practical mitigation and recovery plans and ensure agreed actions are completed
• Identify project slippage, resource constraints or delivery concerns early and communicate their likely impact clearly
• Escalate critical risks and blockers appropriately while remaining accountable for driving resolution
• Maintain composure and sound judgment in complex, fast-moving or high-pressure delivery environments
• Protect the agreed project scope while maintaining constructive client relationships
• Identify potential scope changes and assess their impact on timeline, resource, cost, quality and delivery outcomes
• Manage change requests through the appropriate review, approval and commercial process
• Ensure delivery teams understand the agreed scope and that changes are not introduced informally
• Work with Commercial and Practice leadership to manage change-control decisions and protect project viability
• Monitor project financial performance, budgets, resource utilization, billing milestones and commercial commitments
• Identify financial risks, inefficiencies and commercial opportunities early
• Understand how scope, resource and delivery decisions affect project cost, margin and client outcomes
• Ensure delivery remains aligned to the applicable Statement of Work and agreed contractual commitments
• Support accurate forecasting, billing and commercial reporting
• Act as a trusted, credible point of contact for client project teams and senior stakeholders
• Build strong working relationships across HR, Payroll, Workforce Management, Technology, Finance and other relevant functions
• Set and manage expectations around scope, timeline, responsibilities, decision-making and delivery risk
• Facilitate clear, outcome-focused project meetings and steering committees
• Communicate complex delivery information clearly to both technical and non-technical audiences
• Support clients in making timely decisions and maintaining the internal ownership needed for successful delivery
• Coordinate functional, technical, data, integration, testing, change and third-party contributors across locations and time zones
• Ensure resources understand their priorities, responsibilities, milestones and dependencies
• Monitor capacity and identify where resource constraints may affect delivery
• Create an environment of collaboration, accountability and constructive challenge
• At Senior Project Manager level, mentor other project professionals and provide leadership across complex or high-impact engagements
• Coordinate project activity across discovery, configuration, data, integration, testing, readiness, cutover, go-live and hypercare
• Ensure testing plans, entry and exit criteria, defect management and client sign-offs are appropriately managed
• Coordinate User Acceptance Testing and parallel payroll testing where applicable to the project scope
• Maintain clear go-live readiness criteria and ensure unresolved risks are visible to decision-makers
• Support an effective transition into live operation, hypercare and the agreed support model
• Maintain a strong focus on quality, client outcomes and sustainable delivery, not simply task completion
• Lead or contribute to project health checks, lessons-learned reviews and post-go-live analysis
• Capture delivery insights and use them to improve project templates, tools, governance and working practices
• Contribute to the refinement of Silver Cloud’s Dayforce delivery methodology across North America
• Share knowledge across the wider practice and help embed consistent project-management standards
• Contribute to the development of Silver Cloud’s North American Dayforce capability
• Support the creation and improvement of reusable project assets, templates, playbooks and governance standards
• Work collaboratively with Practice, Commercial and Delivery colleagues to support a joined-up client journey
• Stay current with Dayforce product developments, implementation approaches and HR technology trends
• Identify opportunities where Silver Cloud can provide additional value to clients, while maintaining appropriate commercial governance

Skills

• Strong experience managing HRIS, HCM, Payroll, Workforce Management, SaaS or comparable enterprise technology implementations
• Experience leading client-facing projects through the full implementation lifecycle
• Demonstrable ownership of successful delivery to agreed scope, timeline, budget and quality expectations
• Experience creating and managing project plans, milestones, dependencies, resources and critical paths
• Strong project-governance capability, including RAID management, status reporting, escalation and change control
• Experience working within Statements of Work and managing delivery against contractual and commercial commitments
• Strong stakeholder-management skills, with confidence engaging senior client leaders and cross-functional project teams
• Experience coordinating distributed, remote and matrix delivery teams
• Strong communication, facilitation and presentation skills
• Ability to identify risks early, make sound decisions and maintain momentum in complex delivery environments
• Commercial awareness and an understanding of how project decisions affect cost, resource utilisation and client outcomes
• Ability to travel to client locations when project requirements call for it
• Direct experience leading Dayforce implementation, optimisation, transformation projects
• Experience across Dayforce or comparable HCM areas such as Core HR, Payroll, Benefits, Workforce Management, Talent, Reporting, Data or Integrations
• Experience working with North American clients or delivering projects involving US HR, Payroll or Workforce Management requirements
• Familiarity with the Dayforce Activate methodology or other structured SaaS implementation methodologies
• Experience coordinating User Acceptance Testing, parallel payroll testing, cutover, go-live and hypercare
• Experience managing multiple projects or complex multi-workstream implementations
• Project-management qualification such as PMP, PgMP, PRINCE2, Agile or equivalent practical experience
• Experience working within a consultancy, systems integrator, software vendor or professional-services environment
• Experience mentoring Project Managers or contributing to PMO and delivery-methodology development

Qualifications

Must Haves

• Strong experience managing HRIS, HCM, Payroll, Workforce Management, SaaS or comparable enterprise technology implementations
• Experience leading client-facing projects through the full implementation lifecycle
• Demonstrable ownership of successful delivery to agreed scope, timeline, budget and quality expectations
• Experience creating and managing project plans, milestones, dependencies, resources and critical paths
• Strong project-governance capability, including RAID management, status reporting, escalation and change control
• Experience working within Statements of Work and managing delivery against contractual and commercial commitments
• Strong stakeholder-management skills, with confidence engaging senior client leaders and cross-functional project teams
• Experience coordinating distributed, remote and matrix delivery teams
• Strong communication, facilitation and presentation skills
• Ability to identify risks early, make sound decisions and maintain momentum in complex delivery environments
• Commercial awareness and an understanding of how project decisions affect cost, resource utilisation and client outcomes
• Ability to travel to client locations when project requirements call for it

Nice to Haves

• Direct experience leading Dayforce implementation, optimisation, transformation projects
• Experience across Dayforce or comparable HCM areas such as Core HR, Payroll, Benefits, Workforce Management, Talent, Reporting, Data or Integrations
• Experience working with North American clients or delivering projects involving US HR, Payroll or Workforce Management requirements
• Familiarity with the Dayforce Activate methodology or other structured SaaS implementation methodologies
• Experience coordinating User Acceptance Testing, parallel payroll testing, cutover, go-live and hypercare
• Experience managing multiple projects or complex multi-workstream implementations
• Project-management qualification such as PMP, PgMP, PRINCE2, Agile or equivalent practical experience
• Experience working within a consultancy, systems integrator, software vendor or professional-services environment
• Experience mentoring Project Managers or contributing to PMO and delivery-methodology development

Benefits

• Remote-first working within approved US locations.
• Flexibility and a high degree of autonomy.
• The opportunity to help shape a growing North American Dayforce practice.
• Varied client exposure across implementation, optimisation and transformation projects.
• Access to an experienced international Dayforce consulting community.
• Learning, development and Dayforce certification opportunities.
• Direct access to senior leaders within a boutique consultancy environment.
• A supportive and collaborative culture.