Product & User Operations Intern

Summary

Simular is a company focused on innovative user experiences with autonomous agents. The Product & User Operations Intern will bridge the gap between users and the product team, ensuring user feedback is effectively communicated and operational processes are smoothly managed.

Responsibilities

• Handle frontline user support: answer support email, Discord questions, and tickets clearly and quickly
• Own the feedback loop from users into the product backlog: triage, categorize, and quantify what people are hitting
• Support release operations: track what is shipping, write release notes, and verify things work as intended after they land
• Maintain help docs, canned responses, and the knowledge base so common questions stop being asked twice
• Track feature timelines, release notes, and delivery progress, and keep the team honest about dates
• Monitor product metrics such as activation, retention, and feature adoption, and report what's changing
• Run onboarding and activation analysis: find where new users stall, and propose product fixes rather than workarounds
• Help operationalize agent quality: review real agent runs, catalogue failure modes, and feed them back to product and research
• Advocate for the user in product discussions, with evidence rather than anecdote

Skills

• You're pursuing a Bachelor's or Master's degree in any field, or equivalent experience
• You write clearly and kindly, especially when replying to someone who is frustrated
• You're organized and reliable, and you follow through without being chased
• You're comfortable with data: you can pull numbers, spot a trend, and explain it
• You're curious about how products get built and want to be close to that process
• You can hold context across many small threads without dropping things
• Prior support, community, or product ops experience
• You've run a Discord community

Qualifications

Must Haves

• You're pursuing a Bachelor's or Master's degree in any field, or equivalent experience
• You write clearly and kindly, especially when replying to someone who is frustrated
• You're organized and reliable, and you follow through without being chased
• You're comfortable with data: you can pull numbers, spot a trend, and explain it
• You're curious about how products get built and want to be close to that process
• You can hold context across many small threads without dropping things

Nice to Haves

• prior support, community, or product ops experience
• you've run a Discord community