Deployment Engineer - Northeast

Summary

Skydio is the leading US drone company and the world leader in autonomous flight, specializing in empowering a diverse audience of drone users. They are seeking a Deployment Engineer to lead technical implementation and system maintenance for cloud connected products, ensuring customer satisfaction and seamless service delivery.

Responsibilities

• Work closely with internal teams to become an expert on Skydio’s Deployment products, processes, specifications, and product roadmap
• Deploy and ensure our cloud connected devices software and hardware are functioning and providing value as agreed in our customer’s ecosystem after it has been installed, configured, tested, and modified as per requirements
• Communicate with customers to ensure that all of their needs are understood and addressed
• Collaborate with various internal departments to ensure that they fulfill all customer requests
• Resolve complaints and keeping track of all processes that pertain to the client’s needs
• Act as the customer’s representative to ensure that their demands are met with a focus on improving the customer experience
• Track and manage all implementation projects with our large enterprise customers for successful delivery of technology and services
• Develop and maintain deployment and installation documentation, and documenting Standard Operating Procedures for the customer to ensure proper usage and value out of deployment. Quantify product feedback and briefing executives to drive software and hardware engineering to better fit our customers needs
• Build customer loyalty through proactive support and account management
• Build scalable processes for installation of cloud connected devices on Enterprise grade secure networks

Skills

• 3+ years experience supporting cloud connected devices
• Experience with WiFi networking required
• Familiarity with cloud applications
• Familiarity with Linux OS
• Familiarity with mechanical / robotic systems
• Ability to travel 75% of the time
• Ability to acquire Part 107 certificate
• Experience in areas such as Mapping, Surveying, Photogrammetry in the Utilities or Public Safety industries
• Basic software development knowledge (scripting)
• Knowledge in IP networking & troubleshooting
• Working knowledge of REST APIs and experience working with customers to implement and test integrations (basic scripting, testing, documentation)
• Cloud Certifications
• Degrees in Computer Science, GIS, Engineering, Geography, etc

Qualifications

Must Haves

• 3+ years experience supporting cloud connected devices
• Experience with WiFi networking required
• Familiarity with cloud applications
• Familiarity with Linux OS
• Familiarity with mechanical / robotic systems
• Ability to travel 75% of the time
• Ability to acquire Part 107 certificate

Nice to Haves

• Experience in areas such as Mapping, Surveying, Photogrammetry in the Utilities or Public Safety industries
• Basic software development knowledge (scripting)
• Knowledge in IP networking & troubleshooting
• Working knowledge of REST APIs and experience working with customers to implement and test integrations (basic scripting, testing, documentation)
• Cloud Certifications
• Degrees in Computer Science, GIS, Engineering, Geography, etc

Benefits

• Equity in the form of stock options
• Comprehensive benefits packages
• Relocation assistance may also be provided for eligible roles
• Regular, full-time employees are eligible to enroll in the Company’s group health insurance plans
• Regular, full-time employees are eligible to receive the following benefits: Paid vacation time, sick leave, holiday pay and 401K savings plan