Product Solutions Engineer

Summary

Slang AI is redefining customer engagement in the restaurant industry through conversational voice AI solutions. The Product Solutions Engineer will serve as a technical connector between customers, sales, product, and engineering by delivering pilots, integrations, dashboards, and automations while helping shape the product roadmap.

Responsibilities

• You will support strategic enterprise pilots end to end, from scoping the technical approach to delivering a working solution that helps the sales team close and the customer succeed
• You will build custom reports, dashboards, and integrations that solve real problems for enterprise customers and demonstrate Slang's ability to go beyond the standard product configuration
• You will contribute directly to new product development and, when your work proves out, help graduate it to the appropriate engineering or product team in a way that can scale
• You will own and maintain internal tools and AI automations that make Slang's teams faster and smarter, with measurable reductions in manual work across the company
• You will create reusable code, documentation, and playbooks so that what you build once continues to deliver value well beyond the original use case

Skills

• 2 to 4 years of experience in software engineering, solutions engineering, product engineering, or a similarly technical and cross-functional role
• Strong software engineering fundamentals and a track record of independently building and shipping working solutions, not just scoping or speccing them
• Proficiency with APIs, SQL, data analysis, and data pipelines, with comfort working across the full stack of a solution
• Experience building lightweight front-end experiences, internal tools, dashboards, or customer-facing applications
• Active use of AI development tools in your daily workflow
• Excellent written and verbal communication skills, with the ability to explain technical work clearly to both engineers and non-technical stakeholders
• Ability to work directly with enterprise customers and executive stakeholders, including the ability to navigate ambiguity and manage expectations
• A strong bias toward action, experimentation, and shipping, paired with the judgment to know when to slow down and get something right
• Work remotely with occasional travel to customer sites and company offsites
• Work Location: Remote, some travel required
• Experience in the restaurant, hospitality, or SaaS industry, or familiarity with voice AI or conversational technology

Qualifications

Must Haves

• 2 to 4 years of experience in software engineering, solutions engineering, product engineering, or a similarly technical and cross-functional role
• Strong software engineering fundamentals and a track record of independently building and shipping working solutions, not just scoping or speccing them
• Proficiency with APIs, SQL, data analysis, and data pipelines, with comfort working across the full stack of a solution
• Experience building lightweight front-end experiences, internal tools, dashboards, or customer-facing applications
• Active use of AI development tools in your daily workflow
• Excellent written and verbal communication skills, with the ability to explain technical work clearly to both engineers and non-technical stakeholders
• Ability to work directly with enterprise customers and executive stakeholders, including the ability to navigate ambiguity and manage expectations
• A strong bias toward action, experimentation, and shipping, paired with the judgment to know when to slow down and get something right
• Work remotely with occasional travel to customer sites and company offsites
• Work Location: Remote, some travel required

Nice to Haves

• experience in the restaurant, hospitality, or SaaS industry, or familiarity with voice AI or conversational technology

Benefits

• Work remotely with occasional travel to customer sites and company offsites
• Equity: Included in offer package
• Comprehensive benefits including health, dental, and vision insurance
• Professional development opportunities to enhance your skills and career trajectory