Solutions Engineer

Summary

Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. In this role, you’ll own the technical and functional win in a B2B sales cycle, partnering closely with various teams to support account executives across multiple product lines.

Responsibilities

• Spend 50-70% of your time working on revenue generating deals, with the remaining time spent on supporting our internal projects, ongoing learning, and supporting cross-departmental initiatives as needed
• Assist sales with discovery process to identify quantifiable problems our solutions can solve
• Demonstrate/Workshop/Solution how our products/platform can help our prospects/customers achieve their desired business outcomes and realize value
• Lead the scoping and execution of validation events where appropriate
• Take the lead on the technical responses associated with an RFI/RFP/RFQ/Infosec etc
• Regularly update systems of record (salesforce, SharePoint etc.) with presales notes/collateral etc
• Contribute best practices and content/collateral to broader presales and sales teams
• Present professional services and success management offerings as part of a comprehensive solution
• Support cross-departmental projects like lead generation, event marketing, partner enablement, and sales enablement as needed
• Travel as needed for internal/external meetings

Skills

• Familiarity with or hands on experience using the Smarsh suite of products, OR 1-2 years of solution engineering experience
• An ability to demonstrate our products in a way to sells the value of our solutions aligned to a client's business objectives and pain points
• Domain knowledge of the Compliance or IT space
• Strong presentation skills to both executives and practitioners
• Knowledge and ability to present/demonstrate business processes/workflows associated with compliance (capture/archive/surveillance) use-cases
• Strategic Thinking and a problem-solving mindset
• Operates with a high degree of independence and accountability, taking initiative to address gaps in preparation, communication, follow-through, and sales partnership before escalating for support
• Recommended Traits: Curiosity, effective time management, strong collaborative spirit, detail oriented, work with a sense of urgency, strong work ethic and an empathetic attitude
• Bachelor's degree or equivalent educational experience
• Experience in SaaS a plus
• Industry knowledge (Financial Services and/or FED SLED highly desired)
• Solution Selling, Demo2Win, and MEDDIC/MEDDPICC experience

Qualifications

Must Haves

• Familiarity with or hands on experience using the Smarsh suite of products, OR 1-2 years of solution engineering experience
• An ability to demonstrate our products in a way to sells the value of our solutions aligned to a client's business objectives and pain points
• Domain knowledge of the Compliance or IT space
• Strong presentation skills to both executives and practitioners
• Knowledge and ability to present/demonstrate business processes/workflows associated with compliance (capture/archive/surveillance) use-cases
• Strategic Thinking and a problem-solving mindset
• Operates with a high degree of independence and accountability, taking initiative to address gaps in preparation, communication, follow-through, and sales partnership before escalating for support
• Recommended Traits: Curiosity, effective time management, strong collaborative spirit, detail oriented, work with a sense of urgency, strong work ethic and an empathetic attitude
• Bachelor's degree or equivalent educational experience

Nice to Haves

• Experience in SaaS a plus
• Industry knowledge (Financial Services and/or FED SLED highly desired)
• Solution Selling, Demo2Win, and MEDDIC/MEDDPICC experience