Implementation Support Specialist

Summary

SmithRx is a rapidly growing Health-Tech company focused on transforming the pharmacy benefit management sector through technology and cost-saving tools. The Implementation Support Specialist will support the Customer Success team and Implementation Team during implementation planning and project phases, coordinating client requirements, project tasks, documentation, and go-live activities.

Responsibilities

• Responsible for being the main point of contact for TPA (an external client) for new group implementations
• Responsible for gathering the TPA requirements which include but are not limited to points of contacts, due dates, account structures, group numbers, invoicing, ID cards, eligibility files, etc
• Ensure all requirements are documented in the standard project templates and tools
• Maintain a detailed project plan and an open items log for project monitoring purposes
• Manage day to day coordination and task managements for a pod of Implementation Managers and/or Implementation Specialists to maintain workplace productivity
• Conduct administrative tasks supporting data entry of new group implementations within the applicable systems
• Build client profile utilizing CRM tool
• Act as a liaison between the internal contracting team and the Implementation Team
• Act as a liaison between the internal invoicing team and the Implementation Team
• Provide go live support to the Implementation Managers, Implementation Analysts and the TPA
• Participate in post go live discussion to improve identified performance opportunities
• Participate in the new group implementation lifecycle
• Participate in internal and external client meetings
• Ability to organize high volume tasks and meet the appropriate deadline(s) or project milestones
• Provide attention to detail on all project requirements to ensure the client’s needs are met
• Ability to be a self-starter and take initiatives
• Ability to multitask effectively

Skills

• Experience coordinating complex tasks across multiple projects and clients
• Experience in a customer service role
• Proficiency in Microsoft Office required
• Proficiency using Salesforce
• Strong communication skills via face-to-face meetings, conference calls and written correspondence
• Strong team orientation and desire to succeed
• Flexible, adaptable, and able to respond under the pressure of a fast-paced technology company
• Ability to work with tight deadlines and solve for near term deliverables
• Ability to manage multiple projects and tasks with grace, efficiency, and ownership
• Bachelor's degree or equivalent work experience preferred
• Healthcare and/or pharmacy experience strongly preferred
• Corporate experience preferred
• Proficiency in the Google platform/apps preferred

Qualifications

Must Haves

• Experience coordinating complex tasks across multiple projects and clients
• Experience in a customer service role
• Proficiency in Microsoft Office required
• Proficiency using Salesforce
• Strong communication skills via face-to-face meetings, conference calls and written correspondence
• Strong team orientation and desire to succeed
• Flexible, adaptable, and able to respond under the pressure of a fast-paced technology company
• Ability to work with tight deadlines and solve for near term deliverables
• Ability to manage multiple projects and tasks with grace, efficiency, and ownership

Nice to Haves

• Bachelor's degree or equivalent work experience preferred
• Healthcare and/or pharmacy experience strongly preferred
• Corporate experience preferred
• Proficiency in the Google platform/apps preferred

Benefits

• Medical insurance
• Pharmacy insurance
• Dental insurance
• Vision insurance
• Life insurance and AD&D insurance
• Flexible Spending Benefits
• 401(k) Retirement Savings Program
• Short-term and long-term disability
• Discretionary Paid Time Off
• Paid Company Holidays
• Wellness Benefits
• Commuter Benefits
• Paid Parental Leave benefits
• Employee Assistance Program (EAP)
• Well-stocked kitchen in office locations
• Professional development and training opportunities
• This role may be eligible for bonuses, commissions, or equity
• Time off programs
• Mental health support