Account Manager - Appraisals

Summary

Snapsheet provides cloud-based claims management, virtual vehicle appraisals, and loss and recovery services for insurance and related companies. The Account Manager will manage strategic client relationships for Snapsheet’s Appraisal Service, develop account plans, identify revenue opportunities, support product adoption, and provide clients with data-driven insights and training.

Responsibilities

• Own the relationships with target clients
• Build and execute account plans for your assigned accounts by understanding key decision makers, org charts, product utilization and new revenue opportunity
• Act as a strategic partner to your clients - deeply understanding where opportunities and friction exists and by partnering with them to implement or tune Snapsheet’s offering
• Act as a SME for the Snapsheet Appraisal Service offering understanding where and how we drive value for each customer
• Collaborate with internal Stakeholders to introduce new products to existing clients where applicable
• Manage ongoing client communication including regularly scheduled meetings/calls and provide exceptional follow up, written reports and presentation
• Analyze and develop strategies to increase user-level and enterprise-wide adoption
• Review learning and education plans to ensure customers with low usage are provided with additional training/education to fully optimize usage of Snapsheet Products
• Document communication with users and accounts accurately and in a timely manner via system tools. Ensure that issues are escalated appropriately to appropriate internal departments and management
• Regularly review and analyze data identifying the most relevant and impactful quantitative results to add value and insight to your clients business

Skills

• 3+ years of experience in sales or account management within the insurance space
• Strong understanding of insurance claims
• Ability to travel as needed
• Proven track record implementing internal process improvements
• Proven success developing and maintaining superior client relationships, delivering results, and anticipating roadblocks
• Proven track record illustrating unique and compelling value propositions for clients and educating the customer on cutting edge technology and services
• Excellent organization and time management skills
• Experience with Salesforce
• Strong background in data analysis & reporting
• Experience working with Insurtech, insurance carriers, or fintech preferred

Qualifications

Must Haves

• 3+ years of experience in sales or account management within the insurance space
• Strong understanding of insurance claims
• Ability to travel as needed
• Proven track record implementing internal process improvements
• Proven success developing and maintaining superior client relationships, delivering results, and anticipating roadblocks
• Proven track record illustrating unique and compelling value propositions for clients and educating the customer on cutting edge technology and services
• Excellent organization and time management skills
• Experience with Salesforce
• Strong background in data analysis & reporting

Nice to Haves

• Experience working with Insurtech, insurance carriers, or fintech preferred

Benefits

• Remote working environment
• Flexible PTO policy
• Casual dress code
• Mentorship programs
• 1-on-1 management
• Promote when ready culture
• Quarterly internal promotion opportunities
• Goal setting sessions
• Celebrations just because
• Yearly in-person and remote events
• Snapsheet Swag
• Employee Resource Groups
• Two medical plans through Blue Cross Blue Shield
• Company HSA contribution when enrolled in the high-deductible health plan
• Two dental plans
• One vision plan
• Company-paid Short Term Disability
• Company-paid Long Term Disability
• Company-paid Life Insurance
• Voluntary Accident Insurance
• Voluntary Hospital Indemnity
• Voluntary Critical Illness insurance
• Voluntary Legal Assistance
• 401(k) with a 4% company match
• Employee Assistance Program (EAP) with 6 sessions per life incident
• Annual bonus incentives
• Flexible PTO
• 7.5 company-observed holidays
• In-person connection points throughout the year, including the annual Summit and Roadshows
• Snapsheet SWAG and surprise mailers
• Career growth, learning, and real impact opportunities
• Health and wellness campaigns