Associate Field Service Engineer (Fixed Term – 12-month assignment)

Summary

Sony Biotechnology supplies advanced flow cytometry analysis and sorting technology for life science research. The Associate Field Service Engineer will train with experienced engineers to support flow cytometry equipment through installations, preventive maintenance, troubleshooting, repairs, and customer service in the Boston market.

Responsibilities

• Train alongside Field Service Engineers at customer site visits, including installations, preventive maintenance, and repairs
• Assist with troubleshooting technical issues related to flow cytometry instrumentation
• Learn and follow service procedures, technical memos, safety standards, and documentation requirements, along with how to use Salesforce and prepare a Field Service Report
• Communicate product quality observations or service concerns to appropriate team members
• Work closely with Field Service, Sales, and Field Applications teams
• Support customer satisfaction through professional communication and timely follow-up
• Assist with maintaining service parts and inventory organization, completing expense reports in a timely manner and entering hours into your timesheet on a weekly basis
• Develop understanding of flow cytometry systems, including optics, fluidics, electronics, and pneumatics
• Travel to customer sites as required within the assigned region

Skills

• Applicants should be **recent college graduates within the past 6 months**
• Must hold a **2-year Associate degree**
• Degree should be in **Engineering, Biomedical Engineering, Electronics, Mechanical Engineering, Life Sciences, or a related technical discipline**
• Interest in field service, laboratory instrumentation, medical devices, biotechnology, or life science equipment
• Strong analytical and problem-solving skills
• Strong customer focus and professional communication skills
• Highly organized with good follow-up skills
• Self-motivated team player with a willingness to learn
• Computer skills required, including typing, email, and basic software use
• Must have a valid driver's license and own or have access to a reliable vehicle
• Must hold a valid U.S. passport for potential travel to Canada
• Must be authorized to work in the United States
• Ability to travel, including overnight travel, as needed
• Flexibility with schedule and ability to adapt to last-minute changes
• **2-year Associate degree** or **4-year Bachelor's degree (preferred)**
• Periodic travel to Eastern Canada and other Eastern sub-regions may be required on an as-needed basis
• **This is a field-based position supporting the Boston market. Relocation assistance is not available, and candidates must reside in or be willing to relocate to the Boston area at their own expense.**
• Basic understanding of flow cytometry or related scientific disciplines is a plus
• **4-year Bachelor's degree (preferred)**

Qualifications

Must Haves

• Applicants should be **recent college graduates within the past 6 months**
• Must hold a **2-year Associate degree**
• Degree should be in **Engineering, Biomedical Engineering, Electronics, Mechanical Engineering, Life Sciences, or a related technical discipline**
• Interest in field service, laboratory instrumentation, medical devices, biotechnology, or life science equipment
• Strong analytical and problem-solving skills
• Strong customer focus and professional communication skills
• Highly organized with good follow-up skills
• Self-motivated team player with a willingness to learn
• Computer skills required, including typing, email, and basic software use
• Must have a valid driver's license and own or have access to a reliable vehicle
• Must hold a valid U.S. passport for potential travel to Canada
• Must be authorized to work in the United States
• Ability to travel, including overnight travel, as needed
• Flexibility with schedule and ability to adapt to last-minute changes
• **2-year Associate degree** or **4-year Bachelor's degree (preferred)**
• Periodic travel to Eastern Canada and other Eastern sub-regions may be required on an as-needed basis
• **This is a field-based position supporting the Boston market. Relocation assistance is not available, and candidates must reside in or be willing to relocate to the Boston area at their own expense.**

Nice to Haves

• Basic understanding of flow cytometry or related scientific disciplines is a plus
• **4-year Bachelor's degree (preferred)**

Benefits

• For benefits-eligible fixed-term employees scheduled to work 30 or more hours a week: medical, dental, and vision coverage with coverage for spouses/domestic partners and child dependents
• A voluntary Long-Term Care (LTC) benefit with a life insurance component, offered during a separate annual new hire LTC enrollment window
• Mental health and emotional well-being benefits at no cost to the employee, spouse/domestic partner, and child dependents
• Flexible Work Arrangements, including remote and hybrid work schedules
• Time off including vacation, paid holidays, sick leave, Summer Fridays (early release), and a winter break between Christmas and New Year’s Day, based on business needs
• A wide variety of employee business resource groups (EBRGs)