Research System Support ( HR Title: Department Business Sys Analyst II)

Summary

Southern Methodist University (SMU) is seeking a detail-oriented Business Systems Analyst to support and enhance research enterprise systems. The role involves analyzing business and technical requirements, maintaining and optimizing research systems, and collaborating with researchers and IT partners to improve system functionality.

Responsibilities

• Assist in the setup, configuration, and deployment of new research systems and technologies
• Collaborate with research teams to understand system requirements and customize solutions accordingly
• Ensure system integration with existing research workflows and platforms
• Monitor and maintain research systems, including databases, software, and hardware
• Troubleshoot and resolve technical issues related to research tools and platforms
• Perform regular system updates, backups, and patches to ensure system reliability and security
• Manage and maintain research data, ensuring accuracy, accessibility, and security
• Implement data protection protocols and comply with relevant research, institution, and federal regulation and standards
• Monitor system performance and conduct audits to ensure data integrity and confidentiality
• Provide technical support to researchers and staff, including troubleshooting user-reported issues
• Develop and deliver training sessions and user guides on the use of research systems and software
• Create and update documentation for system processes and user instructions (SOP)
• Work closely with Director of Operation & Infrastructure (and Team), researchers, SMU IT staff, and other stakeholders to understand and address system needs
• Provide regular updates and reports on system performance, issues, and improvements
• Participate in team meetings and contribute to project planning and strategy discussions
• Diagnose and resolve complex technical issues related to research systems and equipment
• Coordinate with vendors and SMU IT teams to address hardware and software problems
• Document and track technical issues and resolutions to improve support processes
• Assist with creating, maintaining, and updating ORI's website
• Support operational activities to streamline workflow processes, policies, and procedures systematically
• Attending professional development/ training opportunities in the field to stay present with changes in technology
• Assist with creating, maintaining, and updating ORI's website

Skills

• Bachelor's degree is required
• A minimum of two years of experience is required
• Experience with website design and management is required
• Candidate must demonstrate strong interpersonal and verbal communication skills
• Candidate must demonstrate strong written communication skills
• Candidate must possess strong problem-solving skills
• Candidate must have strong organizational, planning and time management skills
• Candidate must have ability to manage numerous tasks concurrently with attention to detail
• Candidate must collaborate effectively with colleagues and work as part of a team
• Candidate must have the basic knowledge in computer science and system development (i.e. coding, programming, networks, operating systems, cloud computing, etc.)
• Candidate must be familiar with using JavaScript, SQL and Python
• Candidate must have an understanding of encryption, malware, and phishing
• Master's degree is preferred
• A Bachelor's degree in Computer Science, Information Technology, or a related field is preferred

Qualifications

Must Haves

• Bachelor's degree is required
• A minimum of two years of experience is required
• Experience with website design and management is required
• Candidate must demonstrate strong interpersonal and verbal communication skills
• Candidate must demonstrate strong written communication skills
• Candidate must possess strong problem-solving skills
• Candidate must have strong organizational, planning and time management skills
• Candidate must have ability to manage numerous tasks concurrently with attention to detail
• Candidate must collaborate effectively with colleagues and work as part of a team
• Candidate must have the basic knowledge in computer science and system development (i.e. coding, programming, networks, operating systems, cloud computing, etc.)
• Candidate must be familiar with using JavaScript, SQL and Python
• Candidate must have an understanding of encryption, malware, and phishing

Nice to Haves

• Master's degree is preferred
• A Bachelor's degree in Computer Science, Information Technology, or a related field is preferred

Benefits

• Health and related benefit
• Wellness programs
• Retirement programs
• Professional and personal development opportunities
• Tuition benefits