Network Operations Engineer (Starlink)

Summary

SpaceX is actively developing the technologies to enable human life on Mars. The Network Operations Engineer will be responsible for engineering operational systems and processes to support the Starlink Network as it scales to millions of users globally.

Responsibilities

• Develop, implement and scale Starlink Network Operations processes and tools to provide global internet access
• Work with development engineering teams to drive design for operations, solve technical issues, and incorporate debugging tools and strategies into NetOps processes
• Own and protect the overall Starlink customer experience, advocating for fast problem resolution with various teams inside SpaceX
• Interact with key stakeholders to identify their desired outcomes, take their inputs and deliver improvements to Network Operations owned processes
• Ensure network incident response processes are rapid, organized, and minimize customer impact
• Work with the diverse teams across the Starlink program to develop monitoring, alerting and triage processes that quickly drive resolution to emergent problems
• Define and develop projects, milestones, and roadmaps, practicing flexible prioritization and scope management in order to deliver on program directives
• Take extreme ownership of deliverables and make risk-conscious decisions under pressure

Skills

• Bachelor's degree in computer science, engineering, math, or science discipline; OR 2+ years of professional experience in software development, system administration, site reliability, or working in a network operations center
• Experience with Python, SQL, and/or bash scripting
• Experience with modern networking protocols: (TCP/IPv4/IPv6, voice, video, broadcast, streaming)
• Must be able to participate in on-call rotation to support critical operations as needed
• Advanced degree in computer science, engineering, math, or science discipline
• 2+ years of experience developing software, processes, or projects in a rapidly changing, highly demanding environment and ability to run these projects independently
• Understanding of service provider and home networks technologies including but not limited to: Connectivity (Ethernet, WiFi, WDM, IPv4 and IPv6), Switching (MPLS, QinQ), Routing (BGP, OSPF, IS-IS), Subscriber Management (BNG, RADIUS/AAA, QoS, BSS/OSS integration), Network security and Anti-DDoS measures, Internet services (DNS, DHCP, NTP, UPnP, NAT etc.), Knowledge and troubleshooting about most common consumer devices (NAS, IoT, Smart devices, etc…), Residential or enterprise WiFi design and remote troubleshooting
• Residential or business customer interaction experience, customer support preferred
• Experience creating documentation and procedures from scratch
• Experience working within complex, software defined networking (SDN) and/or network function virtualization (NFV) environments
• Current associate level or higher industry networking certification (JNCIA, CCNA or equivalent)

Qualifications

Must Haves

• Bachelor's degree in computer science, engineering, math, or science discipline; OR 2+ years of professional experience in software development, system administration, site reliability, or working in a network operations center
• Experience with Python, SQL, and/or bash scripting
• Experience with modern networking protocols: (TCP/IPv4/IPv6, voice, video, broadcast, streaming)
• Must be able to participate in on-call rotation to support critical operations as needed

Nice to Haves

• Advanced degree in computer science, engineering, math, or science discipline
• 2+ years of experience developing software, processes, or projects in a rapidly changing, highly demanding environment and ability to run these projects independently
• Understanding of service provider and home networks technologies including but not limited to: Connectivity (Ethernet, WiFi, WDM, IPv4 and IPv6), Switching (MPLS, QinQ), Routing (BGP, OSPF, IS-IS), Subscriber Management (BNG, RADIUS/AAA, QoS, BSS/OSS integration), Network security and Anti-DDoS measures, Internet services (DNS, DHCP, NTP, UPnP, NAT etc.), Knowledge and troubleshooting about most common consumer devices (NAS, IoT, Smart devices, etc…), Residential or enterprise WiFi design and remote troubleshooting
• Residential or business customer interaction experience, customer support preferred
• Experience creating documentation and procedures from scratch
• Experience working within complex, software defined networking (SDN) and/or network function virtualization (NFV) environments
• Current associate level or higher industry networking certification (JNCIA, CCNA or equivalent)

Benefits

• Long-term incentives, in the form of company stock or long-term cash awards
• Potential discretionary bonuses
• Ability to purchase additional stock at a discount through an Employee Stock Purchase Plan
• Access to comprehensive medical, vision, and dental coverage
• Access to a 401(k) retirement plan
• Short and long-term disability insurance
• Life insurance
• Paid parental leave
• Various other discounts and perks
• 3 weeks of paid vacation
• Eligible for 10 or more paid holidays per year
• Employees in Washington State accrue paid sick time in compliance with state and federal law
• Company shuttles are offered to employees for roundtrip travel from select Seattle locations to the SpaceX Redmond office Monday to Friday