Technical Support Analyst

Summary

Spang & Company is a diversified manufacturing company specializing in precision soft magnetic components and materials. They are seeking a Technical Support Analyst to provide IT support to end-users, manage administrative tasks, and collaborate with IT team members to resolve technical issues.

Responsibilities

• Act as the primary point of contact for end-user IT support
• Deliver hardware and software assistance to PC users
• Manage administrative tasks related to PC and network support
• Collaborate closely with other IT team members
• Use diagnostic and help request tracking tools
• Provide in-person, hands-on assistance directly at the user's workstation
• Assist PC users with everyday technical issues
• Investigate and report hardware and software problems
• Track support requests through a help desk ticketing system
• Support various client platforms, including Windows workstations, voice and data networks, and mobile or remote access solutions
• Install and upgrade PC software
• Configure and deploy new hardware and software
• Develop and maintain procedures for consistent end-user support
• Participate in an after-hours on-call rotation
• Travel to domestic locations up to 10%

Skills

• An associate's degree in Technology, Business, or Computer Science, or equivalent experience
• Experience in a technical position with responsibilities for the support of Windows workstations, basic office software applications, and voice and data networks
• Experience gained through internships

Qualifications

Must Haves

• An associate's degree in Technology, Business, or Computer Science, or equivalent experience
• Experience in a technical position with responsibilities for the support of Windows workstations, basic office software applications, and voice and data networks

Nice to Haves

• Experience gained through internships

Benefits

• 401(k) matching plans
• Competitive salaries