Digital Product Manager

Summary

SquareTrade is the fastest growing company in the protection plans industry, focused on service innovation and customer satisfaction. They are seeking an experienced Digital Product Manager to support strategic initiatives for billing and payments, ensuring operational excellence and enhancing customer experiences. This role involves collaborating with various teams to define product delivery and lifecycle management, ultimately driving business success through innovative solutions.

Responsibilities

• Support strategic initiatives that accelerate our roadmap for billing and payments, ensuring accuracy, compliance, operational excellence, and frictionless customer experiences across the billing and payment lifecycle
• Define and support the delivery and lifecycle management of your product, ensuring every effort is tied to measurable business outcomes
• Serve as a critical bridge between operations, customer experience, partner management, finance, and technology
• Work closely with subject matter experts across the business to deeply understand challenges, validate assumptions through product discovery, and translate insights into actionable priorities
• Support and contribute to the strategic product vision, roadmap, and backlog to maximize enterprise and customer value
• Partner with engineering and global product teams to drive solution design and reimagine the end-to-end experience
• Define desired key results, enable teams to deliver best-in-class customer and customer service agent experiences, and directly influence overall business success through innovative, outcome-based delivery
• Collaborate with senior stakeholders to align product vision with enterprise goals and customer needs
• Play a pivotal role in transforming complex processes into seamless, intuitive experiences for customers and agents

Skills

• 2+ years of experience as a product manager within a technology development environment
• Experience driving measurable business or product outcomes and breaking down work into iterative and incremental delivery to achieve those outcomes
• BA/BS Degree
• Knowledge of AI technologies (LLMs, GenAI, and Agentic AI)
• Previous Scrum Master or Project Management experience
• Familiarity with billing systems, payment processors, PCI compliance, or financial workflows

Qualifications

Must Haves

• 2+ years of experience as a product manager within a technology development environment
• Experience driving measurable business or product outcomes and breaking down work into iterative and incremental delivery to achieve those outcomes
• BA/BS Degree

Nice to Haves

• Knowledge of AI technologies (LLMs, GenAI, and Agentic AI)
• Previous Scrum Master or Project Management experience
• Familiarity with billing systems, payment processors, PCI compliance, or financial workflows

Benefits

• Medical, dental and vision coverage with network optionality and the ability to contribute to a savings account (HSA or FSA)
• Up to 4% company match into 401(k) and contributions into your company-sponsored pension
• $75/month budget to help prioritize your physical wellbeing
• $80/month stipend to subsidize connectivity costs
• Mental health resources including free 1:1 therapy, coaching sessions and digital resources
• Supportive leave policies
• Flexible Time Off Policy in addition to 9 Company Holidays
• Tuition reimbursement up to $5,250 per year to further your personal educational advancement desires
• Hybrid work arrangements with regular investment in gatherings/offsites to spend time together as team
• Various corporate perks and discounts