IT Client Support Specialist 1/2/3 Juneau

Summary

The State of Alaska is seeking an IT Client Support Specialist to provide a wide range of IT support to the Department of Family and Community Services. The role involves installing, maintaining, managing, and troubleshooting department IT network hardware and software issues.

Responsibilities

• Provide a wide range of Information Technology (IT) support to the Department of Family and Community Services (DFCS) employees
• Install, maintain, manage, independently troubleshoot and problem resolution for all department IT network hardware and software issues

Skills

• Any combination of education and/or experience that provides the applicant with competencies in Analytical Thinking/Problem Solving
• Any combination of education and/or experience that provides the applicant with competencies in Customer Service
• Any combination of education and/or experience that provides the applicant with competencies in Oral Communication
• Any combination of education and/or experience that provides the applicant with competencies in Reading
• Any combination of education and/or experience that provides the applicant with competencies in Information Assurance
• Any combination of education and/or experience that provides the applicant with competencies in Technical Problem Solving
• Any combination of education and/or experience that provides the applicant with competencies in Systems Integration
• Training or experience that developed customer relation skills, knowledge of a variety of desktop applications, and/or knowledge of networking concepts
• Training or experience in some combination of providing customer service response, diagnosis, resolution, and/or escalation of end-user issues with information technology hardware and applications
• Training and experience in installing new computers, printers, and other peripheral devices; loading and troubleshooting software and hardware systems; maintaining security software; and configuring network settings for workstations
• At the time of the interview, please provide three (3) professional references submitted before or at the time of the interview
• If submitting education for experience requirements, please provide copies of relevant documentation (transcripts, degrees, course completion certificates, etc.) prior or at the time of the interview

Qualifications

Must Haves

• Any combination of education and/or experience that provides the applicant with competencies in Analytical Thinking/Problem Solving
• Any combination of education and/or experience that provides the applicant with competencies in Customer Service
• Any combination of education and/or experience that provides the applicant with competencies in Oral Communication
• Any combination of education and/or experience that provides the applicant with competencies in Reading
• Any combination of education and/or experience that provides the applicant with competencies in Information Assurance
• Any combination of education and/or experience that provides the applicant with competencies in Technical Problem Solving
• Any combination of education and/or experience that provides the applicant with competencies in Systems Integration
• Training or experience that developed customer relation skills, knowledge of a variety of desktop applications, and/or knowledge of networking concepts
• Training or experience in some combination of providing customer service response, diagnosis, resolution, and/or escalation of end-user issues with information technology hardware and applications
• Training and experience in installing new computers, printers, and other peripheral devices; loading and troubleshooting software and hardware systems; maintaining security software; and configuring network settings for workstations
• At the time of the interview, please provide three (3) professional references submitted before or at the time of the interview
• If submitting education for experience requirements, please provide copies of relevant documentation (transcripts, degrees, course completion certificates, etc.) prior or at the time of the interview

Benefits

• Competitive wages
• Generous medical, vision, and dental benefits
• Personal leave
• 12 paid holidays per year
• Great retirement benefits
• Health insurance, which includes employer contributions toward medical/vision/dental
• Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)
• Group-based insurance premiums for Term life (employee, spouse or qualified same sex partner, and dependents)
• Group-based insurance premiums for Long-term and short-term disability
• Group-based insurance premiums for Accidental Death and Dismemberment
• Group-based insurance premiums for Long-term care (self and eligible family members)
• Group-based insurance premiums for Supplemental Survivor Benefits
• Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses
• Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS)
• Matching employer contribution into a defined contribution program (new employees)
• Employer contribution into a defined benefit or defined contribution program (current employees)
• Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security
• Option to enroll in the Alaska Deferred Compensation Program
• Personal leave with an accrual rate increase based on time served
• Twelve (12) paid holidays a year